Menlo Quay Medical order form for signature
Email thread Menlo Quay Medical · sales
Declan Hession did not sign on 15 Dec 2025 because quality has not finished its review. He asked for the annual cost in writing, separate from implementation. Matteo Ricci accepted that the 12 Dec 2025 close date has passed.
What was said
What this says
As at Fri 9 Oct 2026Declan Hession did not sign on 15 Dec 2025 because quality has not finished its review. He asked for the annual cost in writing, separate from implementation. Matteo Ricci accepted that the 12 Dec 2025 close date has passed.
Customer view: Declan said he would not sign today and asked whether the annual cost matches the contract terms agreed on the call.
BG-Demo response: Matteo restated that £62k is the total deal value including the one-off implementation fee, not the annual price. He promised a note setting the two side by side.
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The thread
Updated 9 Oct 26Messages
Matteo Ricci 10 Dec 2025 08:11Dear Declan, Thank you again for the time you gave the team last week. As discussed, I am attaching the order form for the Growth subscription so that you can review it ahead of signature. We had pencilled in Friday 12 December 2025 for the close, but I would rather you took the time you need than felt rushed. The total value on the form is £62,000. That figure includes the one-off implementation fee, so it is not the annual price. The form shows the implementation fee and the annual subscription as separate lines, and I am happy to walk your finance team through them. If your quality team needs to see anything first, such as the data processing terms, let me know and I will send it the same day. Best regards, Matteo
Declan Hession 15 Dec 2025 14:23Matteo, Sorry for the delay. Quality have the form and have not finished their review, so I will not be signing today. One question from my side: what's the annual cost? I want it in writing, separate from the implementation. And does that match the contract terms we agreed on the call? Send it over and I'll look. Declan Hession- Matteo Ricci 15 Dec 2025 16:22Dear Declan, No apology needed. Let me confirm that in writing: the £62,000 is the total value of the deal, including the one-off implementation fee. The annual subscription is its own line on the order form, and I will send you a short note this week that sets the two side by side, so you can check it against what we agreed. I would rather you heard it from me now than found a surprise later: the close date of Friday 12 December 2025 has passed, and I am not going to push it. Please let me know when quality have finished, and I will make myself available the same day. Best regards, Matteo