Following up on our discovery conversation
Email thread Menlo Quay Medical · sales
Matteo recapped the discovery call and said the £62k Growth deal total includes implementation, so is not annual. Declan Hession replied that the recap was broadly right and asked for the annual cost split in writing.
What was said
What this says
As at Fri 9 Oct 2026Matteo recapped the discovery call and said the £62k Growth deal total includes implementation, so is not annual. Declan Hession replied that the recap was broadly right and asked for the annual cost split in writing.
Ask: Declan wants the annual cost with the implementation fee taken out, and wants to know whether it matches the contract terms BG-Demo would expect him to sign. He also asked for Orla to be copied on the draft.
Customer view: He called the recap "Broadly right" and was open to a proposal. Quality review comes before any signature.
Next: Send the written split of subscription and implementation, copying Orla Mannion. The 12 Dec 2025 decision target depends on the quality review.
The thread
Updated 9 Oct 26Messages
Matteo Ricci 5 Nov 2025 17:47Dear Orla, dear Declan, Thank you both for your time on the discovery call. Let me confirm in writing what I took away, so you can correct me where I have it wrong. - Key accounts, complaints and the distributor team each hold part of the picture for a hospital or distributor, and nobody sees the account whole. - Orla's priority is that complaints are handled on time and by the book, with one record per account. - Declan's priority is that the cost matches the contract and the records are audit-ready. On that basis I am preparing a proposal for the Growth tier. The total value of the deal as it stands is £62,000. I would rather you heard it from me that this total includes the one-off implementation fee, so it is not an annual figure. I will set out the split clearly in the written proposal. We are working towards a decision by 12 Dec 2025, though I know your quality team will want to review everything first and I will not rush that. Best regards, Matteo
Declan Hession 6 Nov 2025 10:42Matteo, Thanks for the summary. Broadly right. What's the annual cost, once the implementation fee is taken out? And does that match the contract terms you would expect us to sign? I would want the split in writing before anything goes further. Quality will need to review the proposal before I can sign anything, so please copy Orla on the draft. Send it over and I'll look. Declan Hession