Demo on your own data: finding a time

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Feldmoching Software's Head of Customer Success accepted a demo on its own data, asked for a Tuesday or Thursday morning, and set two conditions: one installer end to end, and data kept in the EU. Mostly scheduling, with a data residency requirement.

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As at Fri 9 Oct 2026

Feldmoching Software's Head of Customer Success accepted a demo on its own data, asked for a Tuesday or Thursday morning, and set two conditions: one installer end to end, and data kept in the EU. Mostly scheduling, with a data residency requirement.

Ask: Matteo Ricci proposed a demo on Feldmoching's own data with support operations and renewals people present. Katharina Huber replied on 8 Dec 2025 with preferred days and asked for a short written agenda.

Customer view: She wants one installer shown end to end, with tickets and usage side by side, and she wants it documented. She assumes Hannah Lowe will confirm EU data residency in the session.

Next: Send the agenda, name the installer case with Lukas Brandl, and have Hannah ready on EU region questions.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2025-12-05

Last message2025-12-08

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Matteo Ricci 5 Dec 2025 11:22
to Katharina Huber
Dear Katharina, Thank you for the time on the call earlier. As promised, I would like to set up the demo on your own data, so that your team sees real installer tickets and usage rather than my sample set. To make it useful I would suggest the following people join: you, someone from support operations, and whoever looks after renewals day to day. Hannah Lowe, our solutions engineer, will run it and can answer the EU region questions in detail. Could you tell me which days next week suit you? Mornings are easiest on our side, but I will fit around your renewal list. Let me confirm that in writing once we have a slot. Best regards, Matteo
Katharina Huber 8 Dec 2025 16:56
to Matteo Ricci
Hello Matteo, thank you for the summary. Next week works, Tuesday or Thursday morning would be best for us. Please avoid Wednesday, we have our renewal review. I will bring Lukas Brandl from support operations. For the demo, it would help if we could look at one installer end to end: which installer, which version, what the tickets say and what the usage says. We need it documented, so please send me a short agenda beforehand. One more point: the data has to stay in the EU. Hannah can confirm that during the session, I assume. Viele Grüße, Katharina

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