Kickoff scheduling

Email thread

Laura Penhaligon asked Sanne Verhoeven to book the implementation kickoff. Sanne chose Thursday morning and set the first priority: importers' shipments, exceptions and invoices in one place.

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As at Fri 9 Oct 2026

Laura Penhaligon asked Sanne Verhoeven to book the implementation kickoff. Sanne chose Thursday morning and set the first priority: importers' shipments, exceptions and invoices in one place.

Ask: Laura wanted an hour with Sanne, a customs desk contact and the main administrator, plus a list of the systems in daily use. She needs the list to plan the first connectors.

Customer view: Sanne is engaged and specific. She will bring the customs desk lead and someone from IT, and will send the system list the next day.

Next: plan the first connectors around shipments, exceptions and invoices.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-01-20

Last message2026-01-21

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Laura Penhaligon 20 Jan 2026 15:18
to Sanne Verhoeven
Hi Sanne, Following our call, I would like to book the implementation kickoff now that the contract is in place. I suggest an hour with you, someone from the customs desk and whoever will be the main administrator on your side. I can do Tuesday or Thursday next week, mornings or early afternoon. Do either of those work? If you can, please also send me the list of systems your account managers and customs team use day to day, so that I can plan the first connectors. Thanks, Laura
Sanne Verhoeven 21 Jan 2026 15:47
to Laura Penhaligon
Hi Laura, Thursday morning works best. Tuesday is full with delayed containers and importer calls. I will bring the customs desk lead and someone from IT. Let's be concrete: I want to see our importers' shipments, exceptions and invoices in one place first, so please plan around that. I will send the system list tomorrow. Groet, Sanne

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