Onboarding session follow-up
Email thread Quabbin Clinical Research · cs
Rachel Feldman said she is concerned that two open priority tickets are getting in the way as staff start using B-Viz. She wants them closed before more teams join, and asked for a call and a ticket summary.
What was said
What this says
As at Fri 9 Oct 2026Rachel Feldman said she is concerned that two open priority tickets are getting in the way as staff start using B-Viz. She wants them closed before more teams join, and asked for a call and a ticket summary.
Ask: Rachel asked for a call on Wednesday or Thursday morning and a clear summary of what has been done on each ticket, so she can report back internally.
Customer view: she apologised for the slow reply but said "we are a bit concerned". Further rollout is conditional on the issues being closed.
Next: Hamza needs to set the call and send the ticket summary. The thread does not show what the tickets concern.
The thread
Updated 9 Oct 26Messages
Hamza Akhtar 20 May 2026 13:57Hi Rachel, I wanted to pick up on the two priority tickets your team has raised. Our support team has them, and I'm keeping an eye on them from the implementation side so they don't hold up onboarding. Would it help to set up a short call to go through where each one stands and what we still need from your side? I'm free most of next week, mornings are easiest for me. If there is anything blocking your team right now, tell me and I'll prioritise it. Best, Hamza
Rachel Feldman 26 May 2026 12:58Hamza, Sorry for the slow reply, it has been a hectic week. Honestly, we are a bit concerned. Our people are starting to use B-Viz and the two open issues are getting in the way, so I'd like to get them closed before we bring more teams on. A call would help. Could you do Wednesday or Thursday morning? Please also send a clear summary of what has been done on each ticket so far, as I need to report back internally. Thanks, Rachel