Following up on today's negotiation call

Email thread

Sophie Ling recaps the 4 Feb 2026 negotiation call: Growth tier, £60k total deal value, terms to go in the order form. Leanne Partington confirms the notes match and asks who will work with her team during set-up.

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As at Fri 9 Oct 2026

Sophie Ling recaps the 4 Feb 2026 negotiation call: Growth tier, £60k total deal value, terms to go in the order form. Leanne Partington confirms the notes match and asks who will work with her team during set-up.

Ask: Finance Director Douglas Entwistle wanted the terms in writing. Leanne Partington, Head of Customer Service, confirmed the recap and asked for a named BG-Demo person who can look at a real complaint with her team and say what the customer saw.

Customer view: Leanne leaves the commercial points to Douglas. Her interest is the view by brand and line, which Sophie says will be confirmed on Astley Brook's own data before go-live.

Next: Sophie names Amara Obi as customer success manager after go-live and will confirm set-up contacts in the order form pack. The aim is a signature by 20 Feb 2026. Douglas does not reply in this thread.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-02-04

Last message2026-02-06

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Sophie Ling 4 Feb 2026 16:43
to Douglas Entwistle, Leanne Partington
Hi Douglas, hi Leanne, Thanks both for the time today. Douglas, you asked for things in writing, so here is where we landed: - The proposal is for the Growth tier, with a total deal value of £59,500. - We covered the terms and what happens at the first renewal. I'll set these out in the order form so nothing rests on conversation. - Leanne's team needs the view by brand and line, which we will confirm on your own data before go-live. I've copied Owen Tallis, our VP Sales, who is across the commercial side. Please correct anything I have got wrong. Best, Sophie
Leanne Partington 5 Feb 2026 16:56
to Sophie Ling
Hi Sophie, That matches my notes. One thing from my side: can you say who from BG-Demo will work with my team during set-up? Someone who can look at a real complaint with us and say what the customer saw. I'll leave the commercial points with Douglas. Thanks, Leanne
Sophie Ling 6 Feb 2026 08:05
to Douglas Entwistle, Leanne Partington
Hi both, Leanne, good question. Amara Obi will be your customer success manager once you are live, and she will work with your team on adoption. I'll confirm the set-up contacts in the order form pack. Douglas, the aim is to send the order form so you can sign by 20 Feb 2026. Owen and I will have it with you before then. Best, Sophie

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