Invitation: BG-Demo webinar for Marlcliff

Email thread

Alice Brewer invited Gavin Stokes to a 15 Jan 2026 webinar and flagged a noticeable fall in B-Viz users against 40 licensed on Growth. There is no customer response in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Alice Brewer invited Gavin Stokes to a 15 Jan 2026 webinar and flagged a noticeable fall in B-Viz users against 40 licensed on Growth. There is no customer response in the thread.

Ask: Alice asked Gavin to forward the webinar invitation to account managers and control room leads, or name recipients so she can send the link.

Customer view: there is no customer response in the thread. Alice says nothing has been raised with support, so the reason for the drop in use is not known.

Next: Daniel Okafor, the customer success manager, is expected to raise the usage fall with Gavin separately. The evidence does not show that happening.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages1

First message2025-12-26

Last message2025-12-26

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Messages

Alice Brewer 26 Dec 2025 11:00
to Gavin Stokes
Dear Gavin, I am writing as you are the executive sponsor of B-Viz at Marlcliff. One ask, and then I will leave you in peace. We are holding an online BG-Demo webinar on Thursday 15 Jan 2026. It covers how operations teams use B-Viz day to day, from the control room to the account managers who need a client's sites, incidents and calls together. It is practical rather than a sales pitch, and I will send a draft of the agenda for your approval if that would help. I should be straightforward about why I am sending it to you directly. Marlcliff licensed 40 users on the Growth tier, and across the account the number of people actually using B-Viz has dropped noticeably over recent months. Nothing has been raised with our support team, so I do not know the reason. It may simply be the time of year, or a change in who owns the day-to-day work. Daniel Okafor, your customer success manager, will no doubt pick that up with you separately, but the webinar may be a useful nudge for the wider team. Would you be happy to forward the invitation to your account managers and the control room leads? If you tell me who should receive it, I will send the link to them myself and keep you copied. Best, Alice Alice Brewer Head of Marketing, BG-Demo

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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