Following up on the demo and next steps
Email thread Marlcliff Security Services · sales
After the demo, Lorraine Coombes said her team would use it daily if it works as shown. She asked two questions and wants a second session on real retail records. She has not looked at the commercials.
What was said
What this says
As at Fri 9 Oct 2026After the demo, Lorraine Coombes said her team would use it daily if it works as shown. She asked two questions and wants a second session on real retail records. She has not looked at the commercials.
Ask: Lorraine wants to see recent incidents across her clients without opening each one. She also asks who on Marlcliff's side manages the connections.
Customer view: the demo was useful, and seeing every site for one client together is the main value. She asked Sharon to back a second session before going further.
Next: Anya Petrova to set up the retail session and confirm the refresh pattern in writing.
The thread
Updated 9 Oct 26Messages
Lewis Kerr 27 Mar 2025 09:36Hello Sharon, hello Lorraine, Thank you both for your time at the demo. I have copied in Anya, who ran the session, in case you have questions on the detail. A quick summary of where we got to. You saw a client's sites, recent incidents, call history and open invoices on one screen, and you saw how a question typed in plain English pulls the answer from all of them. Lorraine, you asked whether an account manager could see an incident before the client rings in. The answer is yes, subject to how often your incident system feeds the layer, and Anya can confirm the refresh pattern in writing if that helps. On the commercial side, the proposal is for the Growth tier. The total deal value is £51,600, and as always that is quoted exclusive of VAT. I'll send the full proposal over today, with the order of work laid out, so you can see what is included. Everything would be co-termed to your renewal date once we are live, so there is nothing to untangle later. We are working towards a decision by 22 May 2025, but that is a target, not a deadline. If your internal review needs longer, tell me and we will plan around it. Lorraine, would it help to have another look at the retail clients you mentioned, using their real records? Anya can set that up. Kind regards, Lewis Lewis Kerr Account Executive, BG-Demo
Lorraine Coombes 31 Mar 2025 09:56Hi Lewis, Thanks for the summary and for sending the proposal. I have read it through. The demo was useful. For my retail clients the big thing is seeing every site for one client together, because at the moment I piece it together from several places and it takes ages. If that works as shown, my team would use it daily. Two questions. First, can I see which of my clients have had an incident recently without opening each one? Second, who on our side would need to manage the connections, or does that sit with you? I would like another session with real retail records, as you offered. Sharon, I think it is worth doing before we go further. Could we find a slot this week or next? I have not looked at the commercials, that is Sharon's side. Regards, Lorraine Lorraine Coombes Key Account Manager, Retail