What was said
What this says
As at Fri 9 Oct 2026Rachel Dunmore sent Mark Heywood invoice INV-228-0004 for the Starter subscription, £31k gross, due 16 Sep 2026. It is a billing thread and Mark does not reply in it.
Ask: Rachel asks Mark to confirm a PO number, the right addressee, and to send a remittance advice on payment.
Customer view: There is no customer response in the thread. Nothing is outstanding on the account apart from this invoice.
Next: Mark confirms the PO number so the invoice can be re-issued if needed before the payment run.
The thread
Updated 9 Oct 26Typebilling
Messages1
First message2026-08-17
Last message2026-08-17
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Messages
- Rachel Dunmore 17 Aug 2026 17:43Hi Mark, Please find attached invoice INV-228-0004 for your Starter subscription, issued today, 17 Aug 2026. For your records, the amounts are: - Net amount: £26,000 - VAT: £5,200 - Gross amount: £31,200 The invoice is due on 16 Sep 2026, in line with our standard 30-day terms. Nothing is outstanding on your account at the moment, so this is the only open item. Could you confirm the PO number you would like quoted on it? If you need one added, I can re-issue the invoice with the reference on it before it goes into your payment run. Please also let me know if the invoice should be addressed to a different contact or mailbox in your team. When you pay, a remittance advice to this address would be much appreciated, so that I can match the payment to the right invoice straight away. If anything on the invoice does not look right, tell me and I will look at it first thing. Questions about the product itself are best taken to Marcus Bell, your Customer Success Manager. Kind regards, Rachel Dunmore Finance Manager
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