Catching up on B-Viz: finding a time
Email thread Strensall Merchants · cs
Michael Dinsdale of Fewston Heating Supplies, a smaller business, is not sure B-Viz is right for them and wants the all-in cost first. Lewis Kerr promised a written quote and a Monday morning call.
What was said
What this says
As at Fri 9 Oct 2026Michael Dinsdale of Fewston Heating Supplies, a smaller business, is not sure B-Viz is right for them and wants the all-in cost first. Lewis Kerr promised a written quote and a Monday morning call.
Ask: Michael Dinsdale wants the full cost, including any set-up charge and what happens after the first year. He cites Strensall's chief executive saying it works for them, but says Fewston is smaller.
Customer view: He is unconvinced and will consult colleagues, and he asked that a call not be read as a decision.
Next: Lewis Kerr will send a written quote covering set-up, subscription and VAT, and a calendar invitation for Monday morning. The thread does not show the call or its outcome.
The thread
Updated 9 Oct 26Messages
Lewis Kerr 8 Sep 2026 08:38Dear Michael, Thank you for your time on the call. As promised, I am writing to find a slot for a proper follow-up, so that we can go through what you saw and what it would mean for Fewston Heating Supplies. Could you do a call later this week or early next week? I would suggest forty minutes or so, and it would be useful if anyone else at Fewston who will have a view on this could join. I will bring the questions you raised so that we do not skip over any of them. If it helps, I can also put together a short note on how a smaller business would set this up, with the VAT position stated clearly on any price, so that you have it in front of you before we speak. Kind regards, Lewis
Michael Dinsdale 8 Sep 2026 09:23Lewis, Thanks for the note. I will be straight with you: I am still not sure this is right for us. Strensall's chief executive says it works for them, and I take that seriously, but we are not Strensall, we are smaller, and I do not want to pay for a great deal more than we would use. What will it cost us all in? That is the question I would want answered before anything else, including any set-up charge, and what happens after the first year. I am out for much of this week. Thursday afternoon is possible, otherwise Monday morning. I would also want to run it past my colleagues before saying anything either way, so please do not read a call as a decision. Michael Dinsdale- Lewis Kerr 9 Sep 2026 16:16Dear Michael, Thank you, that is very clear, and understood on the decision. A call is only a conversation. Monday morning suits me, so let us aim for that. I will send a calendar invitation today so it is in your diary. On cost, I would rather not quote you a number from memory. I will send you a written quote that sets out the one-off set-up, the yearly subscription, and the VAT position on each, so you can see the whole cost in one place. I will also say plainly what would and would not be needed for a business of your size, and I will not suggest anything your usage would not support. If your colleagues have questions they want covered, send them over and I will make sure they are answered on the call. Kind regards, Lewis