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Onboarding follow-up: next working session

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Strensall Merchants logo Strensall Merchants · cs

Hamza Akhtar takes over implementation from Laura Penhaligon. Ashok Patel has merged duplicate trade accounts for one branch, calls it provisional, and flags delivery data that disagrees. Mostly logistical.

What was said

What this says

As at Fri 9 Oct 2026

Hamza Akhtar takes over implementation from Laura Penhaligon. Ashok Patel has merged duplicate trade accounts for one branch, calls it provisional, and flags delivery data that disagrees. Mostly logistical.

Ask: Hamza wanted to book the next session and hear of any mapping or permission changes beforehand.

Customer view: Ashok has tidied the branch mapping for one branch only and asks that it be treated as provisional. He says the data disagrees in a couple of places on delivery and wants to go through it together.

Next: Hamza brings a list of accounts where delivery and order records disagree, and the session also covers the second branch.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages3
First message2025-04-25
Last message2025-04-28

Messages

  1. Hamza Akhtar
    Hamza Akhtar 25 Apr 2025 14:06
    to Ashok Patel
    Hello Ashok, I'm picking up from Laura on the implementation side, so I thought I'd introduce myself properly and get the next session booked. I've read through the notes from your earlier calls, so you shouldn't need to repeat yourself. The plan as I have it is to carry on with the connectors you've already tested and then look at how the delivery data lines up with the trade accounts. Would early next week suit? I could do Monday afternoon or Tuesday morning, whichever is easier on your side. If there's anything you changed since the last session, a mapping or a permission for example, it would help to hear about it beforehand so I can look at it before we start. Kind regards, Hamza Hamza Akhtar Implementation Consultant, BG-Demo
  2. Ashok Patel
    Ashok Patel 25 Apr 2025 16:25
    to Hamza Akhtar
    Hi Hamza, Thanks for the introduction. Monday afternoon is better for me, Tuesday morning is taken up with a review of month-end reports. Since last time I've tidied the branch mapping so the duplicate trade accounts collapse into one. I've only done that for one branch so far. I'll test it on a second before I say it's right everywhere, so please treat what you see as provisional. I'll send a screenshot of the before and after on Monday morning. The data says otherwise in a couple of places on delivery, which I'd like to go through with you rather than guess at. Ashok
  3. Hamza Akhtar
    Hamza Akhtar 28 Apr 2025 15:03
    to Ashok Patel
    Hi Ashok, Thanks for the screenshot, that's really clear. The merged accounts look right to me on the branch you tested, and I agree we should hold off calling it done until the second branch is checked. For today's session, I suggest we spend the first half on the delivery mismatches you mentioned, and the rest on the second branch. I'll bring a list of the accounts where delivery and order records disagree, so we can see whether it's a matching problem or something in the source. I'll send the invite for later this week once we know how far we got. Let me know if anything needs to change. Best, Hamza

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