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Onboarding session: after the first load

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Strensall Merchants logo Strensall Merchants · cs

Test branch loaded cleanly. Ashok Patel checked four accounts, three matched the ledger and one balance differs. He agrees to a second branch only once that is settled, and delivery access is still outstanding.

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As at Fri 9 Oct 2026

Test branch loaded cleanly. Ashok Patel checked four accounts, three matched the ledger and one balance differs. He agrees to a second branch only once that is settled, and delivery access is still outstanding.

Ask: Callie wants checks on trade accounts, a go-ahead for a second branch and news on delivery system access. The nightly refresh waits until both branches agree.

Customer view: Ashok is cautious. He suspects a credit posting timing difference but "will not say it is fine yet", and will test one branch first.

Next: Ashok checks with his credit team on Monday, and Callie plans the next session around his answer.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages2
First message2025-03-20
Last message2025-03-21

Messages

  1. Callie Brennan
    Callie Brennan 20 Mar 2025 10:09
    to Ashok Patel
    Hi Ashok, Thanks for this morning. The test branch loaded and the order and credit fields map cleanly onto your account number, including the accounts from your screenshot. I have written all of that into the setup note so it is in one place. What I need from your side is: - a quick look at the loaded records for three or four trade accounts you know well, to confirm they match what you see in the ledger - the go-ahead to add a second branch, ideally one that uses the credit system differently from the first - an update on the delivery system access Before we switch on the nightly refresh, I want the second branch checked too. If those two agree, the refresh can go on and we widen out from there. Could you let me know by early next week how the checks look? I will plan the next session around your answer. Thanks, Callie
  2. Ashok Patel
    Ashok Patel 21 Mar 2025 16:10
    to Callie Brennan
    Callie, I have looked at four accounts. Three match the ledger. One shows a balance that is slightly different, and I think that is a timing difference on when credit posts, but I have not confirmed it, so I will not say it is fine yet. I will check with a colleague in our credit team on Monday. Second branch: yes, once the balance question is settled. I would pick one of the larger branches. I will test it on one branch first before anything else goes in. Delivery system access: still no news. I have asked again. Ashok

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