Booking our next check-in

Hi Rebecca, I hope the week has been kind to you. I've pulled the numbers for Kelbrook ahead of our next check-in and usage across member services has picked up nicely since the early weeks. I'd like to walk you through it and hear how the relationship managers are finding things day to day. Shall we book thirty minutes next week? I'm happy to jump on a call whenever suits you. What I'd like to cover: - who is asking the most questions and what they are asking - anything Tariq has flagged about the overnight loads - what you'd like to see more of from B-Viz over the coming months Let me know a day and time that works and I'll send the invite. Thanks, Marcus

Hi Marcus, Thanks for this, and good to hear the numbers look healthy. One of the team told me this week she'd walked into a school's renewal conversation already knowing about a claim from last winter, and the member noticed. That is exactly what we hoped for. Thirty minutes is fine. Monday is tricky for me, but Thursday afternoon should work, perhaps 14:00? If Tariq can join for the loads part, even better. I'll check with him tomorrow, though I think he is around. Is that the whole picture you want to cover, or is there anything you need from me beforehand? Kind regards, Rebecca

Hi Rebecca, That's a lovely story, thank you. I'll use it when I talk to the team here. Thursday at 14:00 is booked and the invite is on its way to you. I've added Tariq as optional, so he can drop in for the loads part if he is free. Nothing needed from you beforehand. I'll share my screen at the start and take you through the usage numbers first. If anything changes before then, just tell me and we'll move it. Thanks, Marcus