Check-in call this month

Hi Rebecca, I hope you're well. I'm your customer success manager at BG-Demo, and I'd like to book a check-in now that the team has had a few weeks on B-Viz. I've pulled the numbers and they look encouraging: - far more people are logging in than a month ago, and not just the schools team - questions being asked are going up week on week - only one support ticket recently, and it's already dealt with Of your 80 licensed users, plenty of seats are still unused, so I'd like to hear which teams you'd want to bring on next, if any. I'd also like to hear what is and isn't working for the relationship managers, in their words rather than mine. Happy to jump on a call. Shall we book half an hour? I'm free Thursday or Friday this week, or any day next week. Thanks, Marcus

Hi Marcus, Nice to hear from you, and good news on the usage. I'd noticed the same on our side. One of the relationship managers told me this week she'd walked into a school's renewal meeting already knowing about their claim and a recent call, and the member remarked on it. That's exactly what I hoped for. Let's not make them tell us twice. Friday works for me, late morning if you can. Is that the whole picture on usage, though? I'd like to know whether it's a few keen people or the whole team, so I know where to focus. Kind regards, Rebecca

Hi Rebecca, That's a great story, thanks for sharing it. Friday at 11:00 is fine, I'll send an invite. On your question, I'll share my screen and break the usage down by person and team, so you can see how spread out it is. I'd rather show you than guess. For the call, I'd like to cover: - who is asking the most questions, and who hasn't started yet - anything the team has asked for that we haven't covered - whether other teams, such as claims, would like a session If there's anything else you'd like on the list, just say. Thanks, Marcus