What was said
What this says
As at Fri 9 Oct 2026Nell Ashcombe wrote to Malcolm Hebden on 17 Jan 2024 to explain the invoice: £56k net for Growth, £67k gross. A billing note with no customer response in the thread, so importance stays neutral.
Ask: Nell set out the invoice figures: net £56k, VAT £11k, gross £67k, payment due 16 Feb 2024. She said the net is the annual Growth subscription for 80 licensed users, not the two-year total.
Customer view: there is no customer response in the thread. Malcolm's view on the invoice is not shown.
Next: Nell offered to reissue the invoice if a purchase order reference is needed. Callie is arranging the kickoff with Rebecca, and Nell wants the first refresh to land cleanly before Rebecca's team asks B-Viz about policies, claims and calls.
The thread
Updated 9 Oct 26Messages
- Nell Ashcombe 17 Jan 2024 15:57Dear Malcolm, Your first invoice has gone to your accounts team today, 17 Jan 2024. I wanted you to have the figures from me directly rather than find them in a payment queue. The invoice shows: - Net amount: £55,800 - VAT: £11,160 - Gross amount: £66,960 - Payment due: 16 Feb 2024 The net amount is the annual subscription for Growth, covering 80 licensed users, as set out in the order form you signed. It is the annual figure, not the two-year total. I know you will want that base stated, so there it is. The term runs to 16 Jan 2026, and the order form is the document that decides price and terms if anything ever looks different elsewhere. On what it commits Kelbrook to: the order form is the whole of it. There are no extras on this invoice. If anything appears on a later one that you cannot trace back to the order form, tell me and I will look at it myself. That one would be on us. If your team needs a purchase order reference added, or the invoice sent to a different address, just say and we will reissue it. Payment terms are the thirty days on the order form, so nothing here should be a surprise. Our implementation consultant, Callie, is arranging the kickoff with Rebecca this week. I would like the first refresh to land cleanly, and then for Rebecca's team to start asking B-Viz real questions about members' policies, claims and calls. Best, Nell