Something seems broken with the data sync

Email thread

Megan Statham, Practice Systems Lead, reports the brain stuck on old data with no change on their side. About half the team is affected. The thread ends with no cause or fix from BG-Demo.

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What this says

As at Fri 9 Oct 2026

Megan Statham, Practice Systems Lead, reports the brain stuck on old data with no change on their side. About half the team is affected. The thread ends with no cause or fix from BG-Demo.

Ask: Megan wants the stalled sync fixed. She says she tried refreshing and clearing the cache on two machines, and changed no connectors or Zendesk settings.

Customer view: the dashboard shows the last sync at 06:52 and the team noticed on arriving. It is hitting about half the team, who expected overnight feedback.

Next: Bethan Lister was to check the logs for a nightly refresh error. The thread shows no diagnosis, and the tier is not stated, so freshness credit eligibility is unconfirmed.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2026-09-08

Last message2026-09-11

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Messages

Bethan Lister 8 Sep 2026 13:56
to Megan Statham
Hi Megan, I've picked up your ticket about the practice data not showing the latest patient feedback. Just so I've got this right, the brain isn't pulling in updates from this morning onwards, is that the symptom you're seeing? Can you try refreshing the page and checking if the data appears, and let me know what you see? Thanks, Bethan
Megan Statham 9 Sep 2026 17:43
to Bethan Lister
Hi Bethan, I've tried refreshing and even clearing the cache on two different machines. The brain is stuck on data from yesterday afternoon. Nothing has changed on our end, we didn't alter any of the connectors or the Zendesk setup. Megan
Bethan Lister 10 Sep 2026 17:57
to Megan Statham
Thanks. Can you tell me the exact time the last sync completed? I can check our logs from the brain's end to see if the nightly refresh hit an error. Did you notice the issue first thing in the morning, or was it later in the day? Bethan
Megan Statham 11 Sep 2026 09:44
to Bethan Lister
Morning Bethan, The dashboard shows the last sync at 06:52 yesterday. We noticed it this morning when the team came in, no updates since then. It's impacting about half the team who were expecting to see overnight feedback. Thanks for looking into it. Megan Statham Practice Systems Lead Ellerby Dental Group

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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