Following up on your support request

Email thread

Bethan Lister follows up a problem raised by the key-account managers. Helen Varley checks, confirms it works and thanks BG-Demo for dealing with it in a day. She is happy for the ticket to be closed.

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What was said

What this says

As at Fri 9 Oct 2026

Bethan Lister follows up a problem raised by the key-account managers. Helen Varley checks, confirms it works and thanks BG-Demo for dealing with it in a day. She is happy for the ticket to be closed.

Customer view: Helen says it is working as it should and praises the speed: "dealt with in a day". She will tell the account managers they can carry on.

Gap: the thread does not say what the problem was.

Next: Bethan closes the ticket.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-03-24

Last message2025-03-24

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Messages

Bethan Lister 24 Mar 2025 17:59
to Helen Varley
Hi Helen, Just so I've got this right: the problem your key-account managers flagged with us should now be sorted on our side, and I've picked up the follow-up so it doesn't sit. Can you try it again from your end and tell me what you see? If the managers are still seeing anything odd, send me the exact wording on the screen and I'll look at it first thing tomorrow. I'll leave the ticket open until I've heard back from you. Thanks, Bethan
Helen Varley 24 Mar 2025 18:44
to Bethan Lister
Hi Bethan, Thanks for coming back so quickly. I've just checked it and it's working as it should. I'll take that to the account managers in the morning so they know they can carry on. Good to see it dealt with in a day. Happy for you to close it. Thanks, Helen

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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