Quick check-in this month?
Email thread Hollins Tarrant · cs
Marcus Bell raised falling logins at Hollins Tarrant. Jenna Price accepted a check-in, admitted usage has dipped and said she has not had time to look at the connector. Team is stretched.
What was said
What this says
As at Fri 9 Oct 2026Marcus Bell raised falling logins at Hollins Tarrant. Jenna Price accepted a check-in, admitted usage has dipped and said she has not had time to look at the connector. Team is stretched.
Ask: Marcus wanted thirty minutes to walk through usage, saying fewer of the team are logging in than a few months back.
Customer view: Jenna agreed and was candid that usage has dipped, partly because she has not looked at the connector. She asked for the middle of the following week, mornings preferred.
Next: A call is to be set up. The thread does not show whether it was held or whether the connector is broken or simply unattended.
The thread
Updated 9 Oct 26Messages
Marcus Bell 8 May 2026 14:43Hi Jenna, Hope the week's been kind. I've pulled the numbers for Hollins Tarrant and I'd like to walk you through them. Fewer of your team are logging in than a few months back, and I'd like to understand why before it becomes a habit. Shall we book thirty minutes in the next couple of weeks? Happy to jump on a call whenever suits you, and I'll share my screen so we can look at the pages and chat usage together. Thanks, Marcus
Jenna Price 8 May 2026 16:56Hi Marcus, Sorry for the slow reply, it's been one of those days. Yes, a check-in would be good. The team's stretched at the moment, so can we aim for the middle of next week? Mornings are usually better for me. I know the usage has dipped, and I know that's partly down to me not having had time to look at the connector. I'll try to have a think before we speak. Thanks, Jenna