Ulleskelf Garden Centres - Security Questionnaire
Documentfinal Ulleskelf Garden Centres · security questionnaire · final · 17 Dec 2025
A final security questionnaire prepared by Hannah Lowe on 17 Dec 2025 for the Growth tier. It states nightly refresh by 07:00 and P1 response within one business hour. Two answers are still to be confirmed.
What it says
What this says
As at Fri 9 Oct 2026A final security questionnaire prepared by Hannah Lowe on 17 Dec 2025 for the Growth tier. It states nightly refresh by 07:00 and P1 response within one business hour. Two answers are still to be confirmed.
What it is: a BG-Demo answer sheet for a group of seven garden centres, scoped to Growth. It is marked "Final" but contains unfinished answers.
Commits: refresh is "Nightly, completing by 07:00 local time on business days" and urgent incidents are answered "Within one business hour". Availability points to "the Growth availability commitment, as set out in the order form", with no percentage stated.
Unusual: single sign-on and SCIM are stated as "Not on Growth", which matters if the customer expects them.
Not settled: access control and encryption are both "To be confirmed by our security team". Hannah promises written confirmation "before the order form is issued". The document does not show whether that happened, or whether an order form was signed.
As found in this document
As at Fri 9 Oct 2026- Data refreshNightly, completing by 07:00 local time on business days.Source: the AI read of this record
- P1 response (Growth)Within one business hour for the highest-priority incidents on Growth.Source: the AI read of this record
- AvailabilityThe Growth availability commitment, as set out in the order form.Source: the AI read of this record
The document
Body
Ulleskelf Garden Centres: Security questionnaire
Status: Final
Date: 17 Dec 2025
Tier in scope: Growth
Prepared by: Hannah Lowe, Solutions Engineer, BG-Demo
Account owner: Sophie Ling
Scope
To be precise, these answers describe B-Viz on the Growth tier for a group of seven garden centres with cafés and farm shops. Where an answer depends on a feature outside Growth, we say so.
Questions and answers
Read the whole document (1,452 characters)
| Area | Question | Response |
|---|---|---|
| Hosting | Where is customer data processed? | B-Viz is built and run inside your own Snowflake account. |
| Access | Is single sign-on available? | Not on Growth. Single sign-on and SCIM provisioning are Enterprise features. |
| Freshness | How often is data refreshed? | Nightly, completing by 07:00 local time on business days. |
| Support | How quickly are urgent incidents answered? | Within one business hour for the highest-priority incidents on Growth. |
| Availability | What availability commitment applies? | The Growth availability commitment, as set out in the order form. |
| Access control | Who can see which data? | To be confirmed by our security team. |
| Encryption | How is data encrypted? | To be confirmed by our security team. |
Open points
The answers marked to be confirmed are with our security team for checking. I will put the confirmed answers in writing once they are checked, before the order form is issued.
Thanks,
Hannah Lowe
Unusual terms
As at Fri 9 Oct 2026- Marked final with two answers still to be confirmed
- No SSO or SCIM on Growth