Crowle Moor Haulage - Security Questionnaire
Documentfinal Crowle Moor Haulage · security questionnaire · final · 25 Oct 2023
Security questionnaire answered by BG-Demo's CTO on 25 Oct 2023 for a Growth tier review. It states a P1 first response of one business hour and a nightly refresh by 07:00. It states no price, and the availability figure is only referred to as standard.
What it says
What this says
As at Fri 9 Oct 2026Security questionnaire answered by BG-Demo's CTO on 25 Oct 2023 for a Growth tier review. It states a P1 first response of one business hour and a nightly refresh by 07:00. It states no price, and the availability figure is only referred to as standard.
What it is: BG-Demo's answers to a customer security questionnaire, prepared by Tobias Renwick on 25 Oct 2023 for the Growth tier. It describes how B-Viz is built and run, and is not an order form.
Commits: "P1 incidents receive a first response within the Growth tier service level, which is one business hour." The refresh "is expected to complete by 07:00 customer local time on business days." Data stays "In your own Snowflake account."
Unusual: nothing off the standard terms. Single sign-on and SCIM are stated as Enterprise only, and UK data residency is the default, with EU and US as add-ons.
Not settled: the availability answer says only that "The standard availability commitment for the Growth tier applies", with no percentage. Retention questions are left open until the implementation scope is agreed. The document is dated 2023 and says nothing about later terms.
As found in this document
As at Fri 9 Oct 2026- P1 first responsewithin the Growth tier service level, which is one business hourSource: the AI read of this record
- AvailabilityThe standard availability commitment for the Growth tier applies.Source: the AI read of this record
- Nightly refreshexpected to complete by 07:00 customer local time on business daysSource: the AI read of this record
Body
Crowle Moor Haulage - Security Questionnaire
Prepared for: Crowle Moor Haulage, Scunthorpe Prepared by: Tobias Renwick, Chief Technology Officer and Co-founder, BG-Demo Date: 25 Oct 2023 Tier under review: Growth
Response summary
The answers below describe how B-Viz is built and run for a Growth tier customer. B-Viz is deployed inside your own Snowflake account, so your data stays within controls you already own.
Questions and answers
Read the whole document (1,959 characters)
| # | Question | Answer |
|---|---|---|
| 1 | Where is customer data stored? | In your own Snowflake account. BG-Demo does not copy customer data into its own environment. |
| 2 | Who can access the data? | Access is limited to named BG-Demo engineers who are assigned to your account and only for the purposes of implementation and support. |
| 3 | How is access to the platform controlled? | Access to the B-Viz interface is managed through user accounts and admin roles. Single sign-on and SCIM are included in the Enterprise tier only. |
| 4 | Is data encrypted? | Data is encrypted at rest and in transit using the encryption provided by your Snowflake account. |
| 5 | How are incidents handled? | P1 incidents receive a first response within the Growth tier service level, which is one business hour. Incident reviews are blameless and written up for the customer on request. |
| 6 | What is the availability commitment? | The standard availability commitment for the Growth tier applies. |
| 7 | How is the nightly refresh monitored? | The refresh is monitored each night and is expected to complete by 07:00 customer local time on business days. |
| 8 | Is a data residency option available? | Dedicated UK data residency is provided by default. EU and US residency are available as add-ons. |
Open points
Some questions relating to your internal retention policy depend on your own Snowflake configuration. We can supply further detail once the implementation scope is agreed.