Abermule Insurance - Security Questionnaire
Documentfinal Abermule Insurance · security questionnaire · final · 20 Aug 2026
Final security questionnaire prepared by Theo Gallagher on 20 Aug 2026 for Abermule Insurance, assessed at Enterprise tier. States a 30-minute P1 first response and a 07:00 nightly refresh. It gives no availability percentage and no price.
What it says
What this says
As at Fri 9 Oct 2026Final security questionnaire prepared by Theo Gallagher on 20 Aug 2026 for Abermule Insurance, assessed at Enterprise tier. States a 30-minute P1 first response and a 07:00 nightly refresh. It gives no availability percentage and no price.
What it is: a vendor-prepared answer sheet covering hosting, access, connectors, availability, freshness, support, review support and exit. It says B-Viz runs "Inside your own Snowflake account".
Commits: P1 first response is "Thirty minutes." The nightly refresh is "complete by 07:00 your local time on business days", with a freshness service credit on Enterprise. SSO and SCIM are included.
Unusual: nothing off standard terms. Several answers point to allowances without figures, for example "The Enterprise user allowance" and "The Enterprise availability commitment".
Not settled: technical control details are left to the platform team to confirm in writing. Exit steps are promised "before go-live". It is not an order form, so it sets no price, term or connector dates, and the executed order form would govern.
As found in this document
As at Fri 9 Oct 2026- P1 first responseThirty minutes.Source: the AI read of this record
- Nightly refreshcomplete by 07:00 your local time on business daysSource: the AI read of this record
- Data freshnessEnterprise also carries a data freshness commitment, with a service credit if it is missed.Source: the AI read of this record
- AvailabilityThe Enterprise availability commitment, which is higher than on Growth and Starter, with a service credit if it is missed.Source: the AI read of this record
- Exit stepsWe will confirm the exit steps in writing before go-live.Source: the AI read of this record
Body
Abermule Insurance - Security Questionnaire
Status: Final Prepared by: Theo Gallagher, Solutions Engineer, BG-Demo Date: 20 Aug 2026 Tier assessed: Enterprise
Purpose
This questionnaire sets out how B-Viz is hosted, secured and supported for Abermule Insurance on the Enterprise tier. Each answer states what is in place. Where a point depends on the platform team, we say so and will confirm it in writing.
Questions and answers
Read the whole document (2,344 characters)
| Area | Question | Answer |
|---|---|---|
| Hosting | Where does B-Viz run? | Inside your own Snowflake account. BG-Demo builds and runs the layer there, so the data you connect stays in your environment. We can evidence this with the deployment description on request. |
| Access | How are users managed? | Single sign-on and SCIM provisioning are included on Enterprise, so your identity provider controls who has access and when that access is removed. |
| Access | How many users are included? | The Enterprise user allowance, with more users available as an add-on. |
| Connectors | How many source systems can be connected? | The Enterprise connector allowance, with more available as an add-on. Connectors are set up during implementation. |
| Availability | What availability is committed? | The Enterprise availability commitment, which is higher than on Growth and Starter, with a service credit if it is missed. |
| Data freshness | How current is the data? | The nightly refresh is complete by 07:00 your local time on business days. Enterprise also carries a data freshness commitment, with a service credit if it is missed. |
| Support | What is the first response time for a priority one incident? | Thirty minutes. |
| Security review | What support is available for your review? | Security review support is part of the Enterprise implementation. |
| Exit | What happens to our data at exit? | Your data remains in your Snowflake account. We will confirm the exit steps in writing before go-live. |
| Evidence | What evidence can you provide? | Policy documents on request. Specific technical controls are confirmed in writing by the platform team, and we do not state a control we cannot evidence. |
Points we will confirm in writing
- The specific technical control details, which the platform team will confirm.
- The exit steps, before go-live.
Thanks, Theo