Eccup Software - QBR
Documentfinal Eccup Software · QBR deck · final · 23 Mar 2025
A Growth tier QBR deck presented by Marcus Bell on 23 Mar 2025. It states contracted annual recurring revenue of £42k, 40 licensed users and a term ending 6 May 2025. It states no availability or P1 figures and shows no overdue invoices.
What it says
What this says
As at Fri 9 Oct 2026A Growth tier QBR deck presented by Marcus Bell on 23 Mar 2025. It states contracted annual recurring revenue of £42k, 40 licensed users and a term ending 6 May 2025. It states no availability or P1 figures and shows no overdue invoices.
What it is: a BG-Demo customer success deck covering usage, value, support and next-quarter actions. It says "Contracted annual recurring revenue" is £42k and the "Current term ends" on 6 May 2025.
Commits: it binds no one contractually. It lists actions: Marcus runs a short session for new users and captures value examples "Before the renewal conversation", and Eccup Software identifies other teams.
Unusual: usage is described only in words, with no figures. Regular users are "still small against the licensed number of 40", and the value case rests on examples not yet captured.
Not settled: the renewal figure. Tom Ashdown "has already shared a renewal proposal", but the deck does not state its price or whether it was signed. The deck is dated well before the as-of date, so its position is stale. It is not an order form, so the executed paper decides price and terms.
As found in this document
As at Fri 9 Oct 2026- Date end6 May 2025Source: the AI read of this record
- Date renewal6 May 2025Source: the AI read of this record
The document
Body
Eccup Software - QBR
Quarterly business review, Growth tier Presented by Marcus Bell, Customer Success Manager, BG-Demo Date: 23 Mar 2025
Slide 1: What we want to cover
- How Eccup Software is using B-Viz
- The value your team is getting
- Support and any issues
- Plan for the next quarter and the renewal
I've pulled the numbers from your B-Viz workspace and our support records. Happy to jump on a call afterwards if anything needs more detail.
Slide 2: Your account at a glance
| Item | Position |
|---|---|
| Customer since | 7 May 2024 |
| Tier | Growth |
| Contracted annual recurring revenue | £42k |
| Licensed users | 40 |
| Current term ends | 6 May 2025 |
| Overdue invoices | None |
Slide 3: Usage
- Regular users have grown noticeably compared with the previous quarter. That is a good direction.
- The group of regular users is still small against the licensed number of 40, so there is plenty of room for more of your team.
- The people using B-Viz are mostly in customer success, reading tickets, renewals and usage for each care-provider customer.
- Nightly refresh has been completing as expected.
Slide 4: Value
Read the whole document (2,481 characters)
- B-Viz was bought so your customer success team could see tickets, renewals and usage per provider in one place instead of switching between systems.
- That is how it is being used day to day, and the growth in regular users suggests more colleagues are finding it useful.
- We would like to capture one or two concrete examples from your team, such as a renewal conversation prepared faster, so the value is written down in your words.
Slide 5: Support and issues
- One ticket in the last month, and it was not high priority.
- No high priority tickets.
- Nothing is outstanding on our side.
Slide 6: Plan for the next quarter
| Action | Owner | Timing |
|---|---|---|
| Short session for new users on asking questions in chat | Marcus Bell | Before the end of next month |
| Identify other teams who could benefit, for example finance or account management | Eccup Software with Marcus Bell | Over the next few weeks |
| Capture two or three value examples from your team | Marcus Bell | Before the renewal conversation |
Slide 7: Renewal
- Your current term ends on 6 May 2025.
- Tom Ashdown, your account executive, has already shared a renewal proposal and will confirm the renewal figure and order form with you.
- Shall we book 30 minutes next week to go through the plan above?
Thanks, Marcus
Unusual terms
As at Fri 9 Oct 2026- Contracted annual recurring revenue of £41,800 stated in a deck, not an order form