Kalmthout Distributie / BG-Demo – Proposal
Callcompleted
Kalmthout Distributie · 17 Dec 2025 08:45
Lien Peeters, Head of Customer Service, took Matteo through the Growth proposal. Her director is unsure whether the £56k deal figure is yearly or includes implementation. Finance wants a split before signing. Target signing is before 2 Jan 2026.
What was said
What this says
As at Fri 9 Oct 2026Lien Peeters, Head of Customer Service, took Matteo through the Growth proposal. Her director is unsure whether the £56k deal figure is yearly or includes implementation. Finance wants a split before signing. Target signing is before 2 Jan 2026.
What happened: Matteo Ricci walked Lien Peeters through a Growth tier proposal on 17 Dec 2025. The £56k figure is the deal total and may include implementation work. Matteo did not give a split on the call.
Customer view: Lien said the mix of one-off and yearly cost confused her director. Her finance team needs the split before they sign anything.
Commercial: The proposal is an open item, not executed paper. Lien also asked about adding people in the first year, and Matteo promised written options. The customer wants to sign before 2 Jan 2026 while the team is partly off.
Watch: Matteo has not answered whether the price changes after the first year. No decision-maker was on the call, so the approvals path is unknown.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Matteo Ricci to send the proposal as a PDF with the price split and a scope note.
- Matteo Ricci to set out add-on user options in writing and draft the order form early the following week.
- Lien Peeters to share the internal approvals path.
Risks
As at Fri 9 Oct 2026- The deal total of £56,000 is not split between implementation and subscription, which confused the director and blocks finance sign-off.
- The customer's team is off for part of the window before the 2 Jan 2026 signing target.
- The director's question on price change after year one is still unanswered.
Opportunities
As at Fri 9 Oct 2026- Lien asked about adding people in the first year, which points to possible extra users on the Growth tier.
- A signed Growth order form would start the implementation team booking.
Transcript
Matteo RicciMorning Lien, thanks for making time before your Christmas close. Can you hear me all right?
Lien PeetersMorning Matteo, yes. Busy week here, so I've only got the half hour I said.- Matteo RicciUnderstood, we'll keep it tight. You asked for a proposal on the Growth tier, and I've got it ready to walk through.
- Lien PeetersYes. Before you go into it, my director has asked whether the price changes in the first year or later.
- Matteo RicciGood question, and the honest answer depends on the order form itself. Let me take you through the proposal first, and then I'll answer exactly that.
- Lien PeetersOkay, go on.
- Matteo RicciThe proposal sets out the Growth tier for several teams, with the scope we discussed. The figure on the deal is £56,000, and I want to be clear that it's the deal total, so it may include the implementation work. I'll confirm that line by line in the document.
- Lien PeetersSo it's not just a yearly figure. That's what confused my director.
- Matteo RicciThat's fair, and it's my fault for not making it clearer earlier. I would rather you heard it from me now than found it later.
- Lien PeetersRight. What's the cost of the implementation, then, separately?
- Matteo RicciI'll put the split in writing. I don't want to quote a number on the call that I then have to correct.
- Lien PeetersOkay. Our finance team will need it split before they sign anything.
- Matteo RicciAbsolutely, they'll have it. Let me also confirm the start: once the order form is signed, we can book the implementation team.
- Lien PeetersSorry, I'm just reading. Under the proposal, what happens if we add more people in the first year?
- Matteo RicciThat's a conversation we'd have with your account owner, and I'd rather we agreed it now. I'll set out the options in writing.
- Lien PeetersHonestly, my worry is the timing. We're aiming to sign before 2 Jan 2026, and the team is off for part of that.
- Matteo RicciThen let's keep the target. Please share your internal approvals path and I'll have the order form drafted early next week.
- Lien PeetersRight. Last question, can we have the proposal as a PDF rather than the online link?
- Matteo RicciOf course. I'll send it as a PDF with the scope note, and I'll copy you on the order form when it's ready.
- Lien PeetersThanks. I think that's everything from me.
- Matteo RicciThank you, Lien. Let me confirm the three things: the price split, the add-on options and the PDF. Best regards.
- Lien PeetersThanks Matteo. Speak soon.
- Matteo RicciSpeak soon.