Kalmthout Distributie / BG-Demo – Demo
Callcompleted
Kalmthout Distributie · 8 Dec 2025 13:45
Lien Peeters found this demo clearer than the last. Connector monitoring answered her fear of silent breakage. The £56k deal figure stands unconfirmed; 2 Jan 2026 stays the target if scope is agreed by mid-month.
What was said
What this says
As at Fri 9 Oct 2026Lien Peeters found this demo clearer than the last. Connector monitoring answered her fear of silent breakage. The £56k deal figure stands unconfirmed; 2 Jan 2026 stays the target if scope is agreed by mid-month.
What happened: Hannah Lowe showed how connectors read from source systems and write nothing back. She showed refresh times and records indexed, where a flat count is the early warning.
Customer view: Lien described an old order tool that broke quietly for weeks, and said the monitoring would have saved a lot of grief. Her IT colleague's worry is who can see which customer's data; Hannah said access follows source permissions.
Commercial: Matteo Ricci repeated that the deal figure is £56k and said the proposal will confirm what it covers once scope is agreed. Signature on 2 Jan 2026 is a target that depends on scope being agreed by the middle of the month.
Watch: Lien expects her director to ask about price before he sees the demo. Dashboards on Growth are still a pilot, and she said the team is small.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Hannah to send the connector list and the access note the day after the call.
- Matteo to confirm in writing what the £56,000 covers and the timing, including connector owners on both sides.
- Lien to pass the access note to her IT colleague.
Risks
As at Fri 9 Oct 2026- Scope must be agreed by mid-month or the 2 Jan 2026 signature target slips.
- The director will ask about price before seeing the demo, and the £56,000 coverage is still unconfirmed.
- Connector ownership between both sides is a grey area until the scope note names owners.
Opportunities
As at Fri 9 Oct 2026- Connector freshness monitoring directly answers her past experience of silent breakage.
- Growth dashboards for the operations manager, starting with a pilot, could deepen adoption.
Transcript
Hannah LoweAfternoon Lien, can you see the screen? Matteo's just jumping in.
Lien PeetersAfternoon, yes, I can see it. Sorry, the desk was busy at lunch so I'm a few minutes late.
Matteo RicciNo problem at all. Hannah, shall we pick up from last time? Lien wanted to look at the connectors.- Hannah LoweYes. Lien, today I'd like to show you how the connections come in, because that's where most projects get stuck. Stop me if this is too much detail.
- Lien PeetersNo, detail is good. Our IT lead asked me to bring back a list of what connects and what needs a change on our side.
- Hannah LoweThen that's the right thing to look at. To be precise, every connector reads from the source system and writes nothing back, so your teams aren't changing their daily tools to use it.
- Lien PeetersGood. And if one of our systems changes, what happens? We had that with the old order tool, it broke quietly for weeks.
- Hannah LoweThat's the thing I'd want to see. Each connector shows when it last refreshed and how many records it has indexed. If that count goes flat, that's your early warning.
- Lien PeetersThat would have saved us a lot of grief. Can you show me that?
- Hannah LoweGive me a moment, I'll open the connector page. It's pulling the status for the sample account now.
- Lien PeetersIs it normal for one source to lag behind the others?
- Hannah LoweNot normally. The short answer is it's usually the source, not us. The longer answer is we'd check when the source last changed, and I'd show you that in the admin view.
- Matteo RicciThat's a helpful point for the scope note, Lien. I'll put a line in about who owns each connector on both sides.
- Lien PeetersYes, please. Who is responsible for what is always the grey area.
- Matteo RicciAgreed. I would rather name owners now than argue about it later. Hannah, carry on.
- Hannah LoweRight, next is the dashboards. This is the part the Growth tier is built for, because it's where your managers see the same numbers as the desk.
- Lien PeetersOur operations manager will want that. Can she build her own, or does someone from your side have to do it?
- Hannah LoweShe can build her own. You'd want one person trained first, then the rest copy what works. I'd suggest that rather than rolling it out to everyone at once.
- Lien PeetersThat makes sense. We don't have a big team for this, honestly.
- Matteo RicciThat's fine, it doesn't need a big team to start. Let's keep it to a pilot in the first instance and see what the desk says.
- Lien PeetersSorry, my colleague in IT has just joined. Can I put her question to you? She's worried about who can see which customer's data.
- Hannah LoweOf course. Access follows the permissions in your own systems, so someone can only see what they already see in the source. I'll put that in writing, precisely, with an example.
- Lien PeetersGood, that's what she needs to hear. I'll send her the note.
- Matteo RicciLet me confirm the access model in writing too, because it's a question that needs a clear answer.
- Lien PeetersCan we go back to the price? I think my director will ask about it before he sees the demo.
- Matteo RicciYes, we should. The deal figure is £56,000 at the moment, but I'll confirm exactly what it covers in the proposal, once the scope is agreed.
- Lien PeetersOkay. We're still aiming for 2 Jan 2026, then? That's the date in our calendar.
- Matteo RicciThat's our target. It depends on the scope being agreed by the middle of the month. Let me send that in writing, and I'd rather be straight about the timing.
- Hannah LoweLien, I'll send the connector list and the access note tomorrow. If anything in the demo was unclear, reply to me and I'll answer in writing.
- Lien PeetersPerfect, thank you both. This was much clearer than the last one.
- Matteo RicciGlad to hear it. Thanks Lien, talk soon.
- Lien PeetersBye both, speak soon.
- Hannah LoweBye Lien, thanks.