Rodenkirchen Assekuranzmakler / BG-Demo – Onboarding
Callcompleted
Rodenkirchen Assekuranzmakler · 28 Apr 2026 08:00
The high priority ticket is closed on BG-Demo's side and claims access is confirmed, so the first wider group can start. Nadine Schröder says the pilot is generating more questions than she expected.
What was said
What this says
As at Fri 9 Oct 2026The high priority ticket is closed on BG-Demo's side and claims access is confirmed, so the first wider group can start. Nadine Schröder says the pilot is generating more questions than she expected.
What happened: Laura Penhaligon confirmed the high priority ticket is closed and sent the detail in writing. Of the other two tickets, one is open and one awaits Nadine's confirmation.
Customer view: Nadine was glad the ticket is closed and relieved about claims access. She said people are asking more questions than she thought, and a few are things nobody used to ask.
Commercial: Usage is rising, which supports the wider rollout. The second group will start with the heaviest pilot users, with names picked at the next session.
Watch: Nadine has an audit on Thursday, so time is tight. One group was added to the wrong list in the rollout settings, which Laura said she would fix that day.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Laura to correct the rollout list today and send Nadine a calendar invite for Elena.
- Nadine to send Laura the list of new questions and bring names for the second group.
- Laura to copy Matteo on the note with the list of new questions.
Risks
As at Fri 9 Oct 2026- Two other tickets remain, one open and one waiting on Nadine to confirm.
- One group was added to the wrong list in the rollout settings.
Opportunities
As at Fri 9 Oct 2026- Pilot question volume is higher than Nadine expected, supporting the wider rollout.
- Claims people can join the first wider group now Elena has confirmed access.
Transcript
Laura PenhaligonMorning Nadine, you're in early. Can you hear me all right?
Nadine SchröderMorning! Yes, I can hear you. I'm in early because I've got an audit on Thursday, so don't ask.- Laura PenhaligonI won't. Thanks for making time before the day starts. Shall we get going?
- Nadine SchröderYes, let's. I've got a short list and a long list, and the short list is the important one.
- Laura PenhaligonOkay, short list first. What's on it?
- Nadine SchröderThe wider rollout date, the high priority ticket, and whether Elena can come to our team meeting.
- Laura PenhaligonRight. I'll take those in that order. Let's start with the ticket, since it's the one with an impact.
- Nadine SchröderYes. Did you get the update I was waiting for?
- Laura PenhaligonI did. The high priority ticket is closed on our side, and I've sent you the detail in writing. It's worth reading before we talk about the rollout.
- Nadine SchröderGood. I'll read it after this call. I'm glad it's closed.
- Laura PenhaligonDo you want me to take you through the other two tickets?
- Nadine SchröderOnly if they're still open. Are they?
- Laura PenhaligonOne is, and the other one we're waiting on you to confirm. I'll flag both in the note.
- Nadine SchröderFine. Now the rollout date.
- Laura PenhaligonThe first wider group can start once the claims access is confirmed. Elena's checked that, and she's happy for the claims people to join.
- Nadine SchröderOh, good. That was the thing I was worried about. Was it Elena who sorted it?
- Laura PenhaligonYes, she did. I'd say she's the best person to ask about claims.
- Nadine SchröderMm, she is. And the team meeting?
- Laura PenhaligonShe can come along, I've asked her to put it in her diary. You'll get a calendar invite today.
- Nadine SchröderBrilliant. My managers will like seeing a face in the room.
- Laura PenhaligonGood. Now, I'd like to look at usage with you. The pilot has been busier than I expected.
- Nadine SchröderYes, it has. People are asking more questions than I thought they'd ask in a week.
- Laura PenhaligonThat's the signal we want. Are the questions the sort you'd expect, or are they new?
- Nadine SchröderMostly the sort I'd expect. A few are things nobody used to ask, which I quite like.
- Laura PenhaligonThat's a good sign. Let's note the ones that are new, so we can see if they keep coming.
- Nadine SchröderYes. I'll send you a list of those.
- Laura PenhaligonSorry, I'm back. I was just checking the rollout settings against the plan we agreed.
- Nadine SchröderNo problem. Does it match?
- Laura PenhaligonIt does, apart from one group that's been added to the wrong list. I'll sort it today.
- Nadine SchröderFine. That happens. Shall we talk about the number of people in the second group?
- Laura PenhaligonYes. I'd keep it to the people who already use the pilot most, then add the rest.
- Nadine SchröderAgreed. Let's pick names in the next session. I'll bring my list.
- Laura PenhaligonRight, we're close to time. Is there anything else before we finish?
- Nadine SchröderNo, I think that's it. Can you send the list of new questions to Matteo as well?
- Laura PenhaligonOf course. I'll copy him in with the note.
- Nadine SchröderThanks, Laura. Good call. I'll speak to you soon.
- Laura PenhaligonThanks, Nadine. Speak soon. Bye.
- Nadine SchröderBye!