Commondale Care / BG-Demo – Proposal
Callcompleted
Commondale Care · 27 Dec 2023 10:15
Tom took Lynne through the Growth proposal: scope, forty users, own dashboards and the £54k deal figure. Signing is aimed for 26 Jan 2024, but timing depends on IT signing off access and the finance director has not yet joined.
What was said
What this says
As at Fri 9 Oct 2026Tom took Lynne through the Growth proposal: scope, forty users, own dashboards and the £54k deal figure. Signing is aimed for 26 Jan 2024, but timing depends on IT signing off access and the finance director has not yet joined.
What happened: Tom Ashdown presented the Growth proposal to Lynne Featherstone on 27 Dec 2023. Scope covers incidents, family and commissioner contacts, and fee invoices per home across all eighteen homes.
Customer view: Lynne wants it live before the spring intake and does not want to return to BG-Demo for every view. She says IT will sign if the access steps are written down.
Commercial: The deal is at £54k on Growth, with the breakdown to be confirmed in writing. Lynne said the finance director will not look at anything without the total.
Watch: The finance director has not been on a call yet. Lynne asked whether admin set up can start if the security review runs long, and Tom did not commit to a start date.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Tom to send the proposal with the total, breakdown and security steps to Lynne.
- Tom to book a call with the finance director for the second week of January.
- Lynne to forward the proposal to the finance director and the systems lead.
Risks
As at Fri 9 Oct 2026- Signing by 26 Jan 2024 depends on IT signing off the access steps.
- The finance director, who needs the total, has not yet joined a call.
- A longer security review could delay the start, and no start date was promised.
Opportunities
As at Fri 9 Oct 2026- Growth with the dashboards builder meets Lynne's wish not to ask BG-Demo for every view.
- Add-ons are available if managers exceed forty users.
Transcript
Tom AshdownMorning Lynne, can you hear me all right?
Lynne FeatherstoneMorning Tom, loud and clear. I hope you had a proper Christmas.- Tom AshdownLovely, thanks. Mostly eating. Are you back at it already?
- Lynne FeatherstoneOnly just. Between the homes and the rota we're short. Anyway, go on, show me what you've put together.
- Tom AshdownRight. The proposal is for Growth. Several teams, the dashboards builder, and quarterly reviews with us. I'll go through scope first, then price, then timing.
- Lynne FeatherstoneGo on. Scope first.
- Tom AshdownScope is the care operations side. Incidents, family and commissioner contacts, and fee invoices per home across all eighteen homes.
- Lynne FeatherstoneYes, Teesside and North Yorkshire. Will the commissioners' contacts be in there?
- Tom AshdownThey will, and the family contacts too, with access set by role. I'll come back to access later.
- Lynne FeatherstoneGood. That's the bit we're always chasing.
- Tom AshdownI've pulled the numbers from what you sent over. The deal is at £53,800 on Growth at the moment. I'll confirm the breakdown in writing, I don't want to quote it from memory.
- Lynne FeatherstoneRight, I'll need that for our finance director. He won't look at anything without the total.
- Tom AshdownUnderstood. The proposal will show that total and the breakdown, so there's nothing to guess at.
- Lynne FeatherstoneAnd timing. We'd want it live before the spring intake. Is that realistic?
- Tom AshdownWe'd aim to have it signed by 26 Jan 2024, then implementation starts after. The honest answer is that timing depends on your IT signing off on access.
- Lynne FeatherstoneIT are slow over the holidays, to be fair. But they'll sign if it's written down.
- Tom AshdownThen let's write it down. I'll put the security and access steps into the proposal.
- Lynne FeatherstoneHow many users is that? We've got managers across all the homes.
- Tom AshdownGrowth covers forty users. If you go over, add-ons come in, and I'd rather talk about it now than in February.
- Lynne FeatherstoneFair. Can we build our own dashboards?
- Tom AshdownYes, that's part of Growth. You build them, and we help set them up.
- Lynne FeatherstoneGood. I'd rather not come back to you for every view.
- Tom AshdownThat's the whole idea. Shall I send the proposal today? And who else needs to see it?
- Lynne FeatherstoneSend it to me. I'll forward it to our finance director and our systems lead.
- Tom AshdownPerfect. Next time I'd like the finance director on, so we can talk through the exact figures.
- Lynne FeatherstoneI'll try. Put something in for the second week of January.
- Tom AshdownWill do. Thanks, Lynne. Have a good week.
- Lynne FeatherstoneSorry, Tom, one more thing before you go. If the security review takes longer, can we still start the admin set up?
- Tom AshdownWe can talk about that once IT have seen the access steps. I'd rather not promise a start date I can't control. Cheers, Lynne.