Feldmoching Software / BG-Demo – Check In
Callcompleted
Feldmoching Software · 8 Jun 2026 15:15
Katharina Huber was positive: Growth usage has nearly tripled, no tickets were raised, and she may add Austrian account managers. No new connectors until autumn. Renewal is not a worry if usage holds, but the CFO will want numbers.
What was said
What this says
As at Fri 9 Oct 2026Katharina Huber was positive: Growth usage has nearly tripled, no tickets were raised, and she may add Austrian account managers. No new connectors until autumn. Renewal is not a worry if usage holds, but the CFO will want numbers.
What happened: Elena Novak ran a check-in on usage, tickets and needs. Active users average about six a day, mostly Katharina's customer success managers preparing renewals.
Customer view: Katharina reads quiet tickets plus rising usage as health. She wants written confirmation that data stays in the EU region.
Commercial: Forty licensed users leaves ample room, so Austrian colleagues need training, not seats. The contract runs until 12 Feb 2027. Florian will ask what it does to retention.
Watch: Budget sits with Florian, not Katharina. Retention evidence is the value case still to be built.
Themes
As at Fri 9 Oct 2026Theme
Usage growth, healthy account
Importance
praise
Sentiment
positive
Voice
champion
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Elena Novak sends written confirmation of the EU region with the actions.
- Elena offers dates for a short session for the Austrian colleagues.
- Katharina collects the list of renewals prepared with B-Viz.
Risks
As at Fri 9 Oct 2026- Florian Wimmer controls budget and will want retention numbers that do not yet exist.
- Habit is not yet stable, so adding sources too early could create noise.
Opportunities
As at Fri 9 Oct 2026- Austrian account managers could be added to the existing Growth subscription after training.
- New connectors may be revisited in the autumn.
Transcript
Elena NovakHello Katharina, good afternoon. Can you hear me properly?
Katharina HuberGood afternoon, Elena. Yes, I hear you well. And you see me? I think my camera was off a moment ago.- Elena NovakNow I see you, yes. Thank you for making the time. How is your week in Munich so far?
- Katharina HuberBusy, but good. We have had a lot of installers asking about the new season, so the renewal list is long. But that is the job. And in Amsterdam?
- Elena NovakWarm, finally. I am not complaining. So, to confirm the agenda I emailed beforehand, there are three points. First, usage since our last conversation. Second, tickets and whether the data is fresh each morning. Third, anything you need from us in the coming weeks. And I will make sure that you receive the actions in writing afterwards.
- Katharina HuberGood. That is exactly what I hoped. Please start with the usage, because I want to know what the usage says before I tell you what I think.
- Elena NovakOf course. The short version is positive. Your average number of active users over the last thirty days has nearly tripled compared with the previous quarter. It is about six people on an average day now, where before it was a couple.
- Katharina HuberMm. Nearly tripled. That matches what I see in my team, but which people exactly? Because I told four of my customer success managers to use it for their renewal preparation.
- Elena NovakFrom the activity, it is mostly your customer success managers, plus Lukas and one colleague from support. The questions they ask are mainly about a single installer at a time: its tickets, its usage, its renewal date.
- Katharina HuberYes, that is the idea. Which installer, which version, what happened in the last months. Before, I had to ask three people for this. Now my managers prepare the call themselves.
- Elena NovakThat is very good to hear, and it is the use we hoped for when you bought Growth. You have forty licensed users, so there is a lot of room. Nobody is near the limit.
- Katharina HuberRight. Then I may add more people. The account managers in Austria, perhaps. I do not want to promise it, I need to discuss with Florian first. Budget is not my decision.
- Elena NovakUnderstood, and to confirm, you do not need more seats for that. Forty is the number in your order form, and you are far below it. So there is no budget question yet.
- Katharina HuberGood, that is helpful. Then it is only about training them properly.
- Elena NovakYes. I can run a short session for the Austrian colleagues, in English or slowly in my very careful German, though I think English is safer for everyone.
- Katharina HuberEnglish is fine. Our people are used to it with the software documentation anyway.
- Elena NovakGood. Second point, tickets. In the last thirty days you raised none with us, and nothing high priority. Overdue invoices, also none. So on paper it is a quiet month.
- Katharina HuberQuiet is good, but I always ask: is quiet because it works, or because nobody looks? You said the usage is up, so I think it works.
- Elena NovakI agree, with usage rising together with no tickets I read it as health. The nightly refresh has completed before seven in the morning, your local time, on the business days. I checked this before the call.
- Katharina HuberAnd the data stays in the EU region. We need it documented. Every time a customer asks me, I have to say it is in the EU, and I want to say it with certainty.
- Elena NovakYes. As agreed when you joined, B-Viz runs inside your own Snowflake account in the EU region, and nothing is stored elsewhere. I will make sure that you get a short written confirmation after this call, so you have it in a document.
- Katharina HuberPerfect. Please put it in the same email as the actions.
- Elena NovakOf course. Third point, what you need from us. Is there a connector or a source you would like to look at? Perhaps something you want to add before the summer?
- Katharina HuberNot now. I want first to see that my managers use what is there. If I add more sources and the habit is not yet stable, it becomes noise. Maybe in autumn.
- Elena NovakThat is sensible. So I note: no new connectors for now, revisit in the autumn. Is there anything about the renewal that worries you? I know it is far away, the contract runs until 12 Feb 2027.
- Katharina HuberNo worry. If the usage stays like this, I will be the one asking to keep it. But Florian will want the numbers, as always. He asks what it does to retention.
- Elena NovakThen perhaps we prepare that together before the next review. You tell me which installer renewals your managers prepared with B-Viz, and I will show the usage next to it. Then Florian has something he can source.
- Katharina HuberYes. That is a good idea. I will ask my team to keep a list. Simple, installer name and whether it renewed.
- Elena NovakThank you. To summarise the actions. One, I send you the written confirmation of the EU region. Two, I offer dates for a short session for the Austrian colleagues. Three, you collect the list of renewals your managers prepared with B-Viz. Four, we review again at the next quarterly meeting. Is that right?
- Katharina HuberThat is right. Thank you, Elena. Very clear, as always.
- Elena NovakThank you, Katharina. Enjoy the rest of your afternoon, and I will write to you today.
- Katharina HuberYou too. Viele Grüße, and goodbye.
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