Silverbeck Energy Services / BG-Demo – Kickoff
Callcompleted
Silverbeck Energy Services · 8 Dec 2025 15:15
Kickoff on 8 Dec 2025 with Kirsty Ingham, the only customer attendee. Laura Penhaligon set out the plan to connect three systems, with Amara Obi as post-launch contact. The training week was given inconsistently, and the duration was stated as four weeks, then eight.
What was said
What this says
As at Fri 9 Oct 2026Kickoff on 8 Dec 2025 with Kirsty Ingham, the only customer attendee. Laura Penhaligon set out the plan to connect three systems, with Amara Obi as post-launch contact. The training week was given inconsistently, and the duration was stated as four weeks, then eight.
What happened: Laura walked Kirsty through the onboarding plan for three systems: job order, CRM and maintenance history. Amara introduced herself as the main contact after launch.
Customer view: Kirsty said little and asked practical questions about scope, training and who to include. The call shows no concern, but also no statement of what the brain is expected to deliver.
Commercial: Laura suggested five to ten people for training and Amara promised responses within a couple of hours. The call does not state the tier or any connector commitments.
Watch: Training was placed in week three, while the plan listed it as week four. Laura also said four weeks, then eight, so the customer may not be clear on dates.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Laura to send the data questionnaire and calendar invites straight after the call.
- Amara to check in with Kirsty the following week.
- Laura to confirm one clear schedule for training and go-live in writing.
Risks
As at Fri 9 Oct 2026- The plan gave training as week three and week four, and the duration as four weeks then eight, which could confuse the customer.
- Only one customer person attended, so adoption depends on Kirsty bringing her team in.
- The data questionnaire and security questionnaire must come back quickly or the connectors will start late.
Opportunities
As at Fri 9 Oct 2026- Training for roughly five to ten engineers and project managers could build early usage.
- A third system, the maintenance history, adds depth once all three connectors are feeding the brain.
Transcript
Laura PenhaligonHi, Kirsty. Thanks for taking the call. This is the kickoff, we're going to plan out the four weeks and then we go live. Well, eight weeks in your case.
Kirsty InghamYeah, good to get started.- Laura PenhaligonSo the plan is week one, we get access to your systems and we learn the schema. Week two, we build and test the connectors. Week three, soft launch. Your team starts using it, we refine. Week four is training.
- Kirsty InghamWe're connecting three systems?
- Laura PenhaligonRight, your job order system, your CRM, and your maintenance history. Once they're all feeding data into the brain, your team can search across everything at once.
- Laura PenhaligonWeek three, soft launch, your team starts using it, we refine. Week four, training. Your team has access, they start building familiarity. Then we do the formal training session.
- Kirsty InghamWhen's the formal training?
- Laura PenhaligonWeek three. We'll do a training session, I walk your team through the interface, how to search, how to build pages.
- Laura PenhaligonAfter onboarding, I'm the ongoing support for adoption questions. Any questions, any issues with the connectors or how to use it, you reach out to me or Amara.
Amara ObiHi, Kirsty. I'm Amara, your Customer Success Manager. I'll be your main point of contact after launch. Any adoption questions, anything about usage or the roadmap, that's me.- Laura PenhaligonSo I need to send you a questionnaire about your data: table names, field names, that kind of thing. Your technical team should have those answers. And your team should be involved in training, probably your engineers and project managers.
- Kirsty InghamHow many should we include?
- Laura PenhaligonWhoever's going to be asking questions regularly. Could be five, could be ten. Does that work for you?
- Kirsty InghamYeah, we can do that.
- Laura PenhaligonAnd we'll set up a Slack channel or email list, whatever you prefer, where your team can ask questions and get support.
- Amara ObiWe're quick on responses. Usually a couple of hours, and we monitor Slack throughout the day.
- Laura PenhaligonOne more thing: we'll send you a data security questionnaire. Just standard, nothing too heavy.
- Kirsty InghamOkay, I think we're good. When do you need the schema information?
- Laura PenhaligonI can send that questionnaire today. Ideally within a few days so we can get started on the connectors.
- Amara ObiAnd Kirsty, I'll reach out next week just to check in, see how things are going.
- Laura PenhaligonRight, I think that's it. I'll send the questionnaire and calendar invites. Thanks, Kirsty. Speak soon.