Duplicate rows in a saved view
Ticketclosed
Hepscott Recruitment · Duplicate rows in a saved view
Chantelle Errington reported that a saved view keeps showing the same candidate twice. Callie Brennan found the same record arriving twice from the source and logged it with engineering.
What happened
What this says
As at Fri 9 Oct 2026Chantelle Errington reported that a saved view keeps showing the same candidate twice. Callie Brennan found the same record arriving twice from the source and logged it with engineering.
Problem: Chantelle Errington, a Resourcing Coordinator, reported that one saved view keeps showing the same candidate twice. She asked whether it was a known issue.
Handling: Callie Brennan, an Implementation Consultant, found the candidate appeared to come from two source records and logged it with engineering on 13 Dec 2023. She told Chantelle the same record appeared to be arriving twice from the source, and that she was checking the sync.
Watch: The ticket was solved on 3 Jan 2024 and closed on 7 Jan 2024, with first response in 125 minutes. The record does not show whether the sync was fixed.
Details
Updated 9 Oct 26Trail
- Internal note · Callie Brennan 13 Dec 2023 16:02Checked the view. Same candidate appears twice, looks like two source records. Need to confirm whether the sync is duplicating before I reply. Logging to engineering.
created · Chantelle Errington 13 Dec 2023 16:46Hi, thanks for your quick help with the last one. Now a small thing: one of our saved views keeps showing the same candidate twice. Could you let me know if it's a known issue, or something on our side? Many thanks, Chantelle- Public reply · Callie Brennan 13 Dec 2023 18:51Hi Chantelle, thanks for sending this over. It looks like the same record is arriving twice from the source, so we're checking the sync. I'll confirm once I know more. Thanks, Callie
- Status change · 7 Jan 2024 23:59