Blank screen on search results page

Ticketclosed

Hepscott Recruitment · Blank screen on search results page

Chantelle Errington reported a blank screen on the search results page, holding up screening for two of her team. Callie Brennan escalated it as urgent to Ewan Pryce.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Chantelle Errington reported a blank screen on the search results page, holding up screening for two of her team. Callie Brennan escalated it as urgent to Ewan Pryce.

Problem: Chantelle Errington, a Resourcing Coordinator, reported that the search results page shows a blank screen after a user clicks through to a candidate. Two of her team have hit it and screening is held up.

Handling: Callie Brennan, an Implementation Consultant, found the connectors and last refresh healthy on 24 Nov 2023 but could not reproduce the fault. She escalated it to Ewan Pryce, Head of Platform, and asked for the exact page address and the time the blank screen was last seen.

Watch: The ticket was marked high priority and solved on 6 Dec 2023, then closed on 10 Dec 2023. The record does not show the cause or the fix.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelemail

First response (min)153

Helpdeskmade from

Trail

created · Chantelle Errington 24 Nov 2023 14:13
Hi, the search results page has started showing a blank screen after a user clicks through to a candidate. It began this morning and two of our team have hit it. This is holding up screening, so please can someone look at it urgently. Chantelle
Internal note · Callie Brennan 24 Nov 2023 14:14
Checked connectors and last refresh: both healthy. Not reproduced yet. Need the exact page path from the customer and platform logs for the blank screen. Escalating to Ewan.
Public reply · Callie Brennan 24 Nov 2023 16:46
Hi Chantelle, thanks for the detail, we're treating this as urgent. What I need from your side is the exact page address and the time you last saw the blank screen. Thanks, Callie
Status change · Callie Brennan 6 Dec 2023 16:13
Status change · 10 Dec 2023 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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