How do I find the incidents for one home?

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Commondale Care · How do I find the incidents for one home?

Kayleigh Pounder could not find the incidents logged for one home and asked where to filter them. Olivia Grant gave the steps; the ticket was solved on 2 Sep 2026 and closed on 6 Sep 2026.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Kayleigh Pounder could not find the incidents logged for one home and asked where to filter them. Olivia Grant gave the steps; the ticket was solved on 2 Sep 2026 and closed on 6 Sep 2026.

Problem: Kayleigh Pounder, Care Systems Lead at Commondale Care, asked on 14 Aug 2026 where to filter the incidents for one home, after searching the menus and search box.

Handling: Olivia Grant, Support Engineer, gave the steps to open the home, choose incidents and use the filter, after a first response of 602 minutes. The ticket was solved on 2 Sep 2026 and closed on 6 Sep 2026.

Watch: The evidence does not show whether the filter was visible to her.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryhow_to

Channelemail

First response (min)602

CSAT4

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created · Kayleigh Pounder 14 Aug 2026 10:57
Hello, I am trying to find the incidents logged for one of our homes but I cannot work out where to filter them. I have looked through the menus and tried the search box, and I have been at this for a while now. Could you point me to the right place? Many thanks, Kayleigh
Public reply · Olivia Grant 14 Aug 2026 20:59
Hi Kayleigh, thanks for your email. To get there, open the home from the list, then choose the incidents section and use the filter at the top to narrow it to the period you need. If the filter does not show up for you, let me know which page you are on and I will take a look. Olivia
Status change · Olivia Grant 2 Sep 2026 17:59
Status change · 6 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
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The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

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Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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