Care quality dashboard not updating

Ticketclosed

Commondale Care · Care quality dashboard not updating

Kayleigh Pounder reported the care quality dashboard still showed last month's numbers before a board pack deadline. Connor Webb found it reading an older data copy; the ticket was closed on 19 Dec 2025.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Kayleigh Pounder reported the care quality dashboard still showed last month's numbers before a board pack deadline. Connor Webb found it reading an older data copy; the ticket was closed on 19 Dec 2025.

Problem: Kayleigh Pounder, Care Systems Lead at Commondale Care, raised the dashboard as urgent on 9 Dec 2025 because she needed it for the board pack.

Handling: Connor Webb, Support Engineer, replied in 55 minutes, and the internal note links the stale copy to a schema change on the customer side. Ross Thackeray, Software Engineer, was confirming the fix. The ticket was solved on 15 Dec 2025 and closed on 19 Dec 2025.

Watch: Kayleigh chased on 11 Dec 2025, and the evidence does not show whether the fix reached the board pack.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorybug

Channelemail

First response (min)55

CSAT5

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Trail

created · Kayleigh Pounder 9 Dec 2025 11:35
Morning, the care quality dashboard has stopped updating and is still showing last month's numbers. This is urgent as we need it for the board pack on Friday. Could someone look at it today please? Kayleigh
Public reply · Connor Webb 9 Dec 2025 12:30
Hi Kayleigh, I'm sorry about this and I know it's urgent. I can see the dashboard reading an older copy of the data, and I'm checking why now. I'll update you again within the hour. Thanks, Connor
Internal note · Connor Webb 11 Dec 2025 11:06
Dashboard reads a stale snapshot after a schema change on their side. Ross is confirming the fix route. Customer is waiting on an update, so reply today even if it's only a status note.
Public reply · Kayleigh Pounder 11 Dec 2025 13:17
Hi, just checking in as the board pack deadline is getting close. Is there any news on the dashboard? Thanks, Kayleigh
Status change · Connor Webb 15 Dec 2025 17:20
Status change · 19 Dec 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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