What happened
What this says
As at Fri 9 Oct 2026Zoe Hocking asked how to show deadlines and fees beside client queries on the Starter plan. Olivia Grant said it was possible, and the ticket closed on 10 May 2026.
Problem: Zoe Hocking wanted a view for client managers showing open queries, deadlines and fees together, and asked whether Starter allowed it.
Handling: Olivia Grant confirmed it was possible on Starter and gave the menu steps. The first response took 559 minutes. Zoe confirmed the fee fields were in on 13 Apr 2026.
Watch: The deadlines field was not confirmed as working when the ticket closed.
Details
Updated 9 Oct 26Prioritylow
Statusclosed
Categoryhow_to
Channelemail
First response (min)559
CSAT2
Helpdeskmade from
Trail
- created · Zoe Hocking 9 Apr 2026 14:14Hi, I'm setting up a view for our client managers so they can see each client's open queries, deadlines and fees together. I've found the client pages but can't work out how to add the deadlines and fees to the same view. Is this possible on the Starter plan? Thanks, Zoe
- Public reply · Olivia Grant 9 Apr 2026 23:33Hi Zoe, thanks for getting in touch. Yes, you can do this on Starter. Open the client list, go to the view menu and tick the deadlines and fees fields so they sit alongside the queries. If the fields don't show up, tell me which menu you're in and I'll take a look. Olivia
- Public reply · Zoe Hocking 13 Apr 2026 11:14Got it, the fee fields are in now. I'll try the deadlines field and come back if it doesn't stick. Zoe
- Status change · 10 May 2026 23:59
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