Fees tab goes blank on client record

Ticketclosed

Yealmpton Accountants · Fees tab goes blank on client record

The fees tab on a client record loaded and then went blank in Zoe Hocking's usual browser. Clearing the cache fixed it, and the ticket closed on 23 Feb 2026.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

The fees tab on a client record loaded and then went blank in Zoe Hocking's usual browser. Clearing the cache fixed it, and the ticket closed on 23 Feb 2026.

Problem: Zoe Hocking reported that the fees tab on a client record went blank after loading, in her usual browser only.

Handling: Olivia Grant asked her to try a private browser window and to send any console message. Zoe found the private window worked and cleared the cache, which fixed it. The first response took 258 minutes.

Watch: The record does not show a product cause, so the fault could return.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelweb

First response (min)258

CSAT4

Helpdeskmade from

Trail

created · Zoe Hocking 10 Feb 2026 16:50
Hi, when I open a client's record and click the fees tab, the page loads and then goes blank. It happens in my usual browser but not in every one. Can you look into it? Zoe
Public reply · Olivia Grant 10 Feb 2026 21:08
Hi Zoe, just so I've got this right: the fees tab loads and then goes blank on a client record. Thanks for reporting it. Could you try the same record in a private browser window and tell me whether the tab still goes blank? If you can copy any message from the browser console, that would help too. Thanks, Olivia
Public reply · Zoe Hocking 12 Feb 2026 13:10
Hi Olivia, a private window works fine, so it must be something in my usual settings. I've cleared the cache and it's working again. Thanks. Zoe
Status change · Olivia Grant 19 Feb 2026 13:16
Status change · 23 Feb 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help