Invoice amount doesn't match agreed price

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Yealmpton Accountants · Invoice amount doesn't match agreed price

Jenny Trethewey queried an invoice that did not match the agreed price. Olivia Grant said she was checking it against the order form. Closed 13 Jul 2025.

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What happened

What this says

As at Fri 9 Oct 2026

Jenny Trethewey queried an invoice that did not match the agreed price. Olivia Grant said she was checking it against the order form. Closed 13 Jul 2025.

Problem: The invoice received did not match the price agreed with the account manager. Jenny asked which figure was correct.

Handling: Olivia Grant checked the invoice against the order form on record with billing. The evidence does not show which figure applied.

Watch: The first response took 524 minutes. The evidence does not show a corrected invoice or the tier that applies.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybilling

Channelemail

First response (min)524

CSAT2

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Trail

created · Jenny Trethewey 23 Jun 2025 16:59
Hello, the invoice we received this week doesn't match the price we agreed with our account manager. Could someone check which figure is correct and send a corrected copy if needed? Thanks, Jenny
Public reply · Olivia Grant 24 Jun 2025 01:43
Hi Jenny, thanks for getting in touch. I can see the invoice you're querying, and I'm checking it against the order form on record with our billing team now. I'll come back to you once I've confirmed which figure applies. Thanks, Olivia
Status change · Olivia Grant 9 Jul 2025 12:13
Status change · 13 Jul 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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