Complaints page not loading

Ticketclosed

Rufforth Bakeries · Complaints page not loading

The complaints page spun and then showed an empty table for most of the customer service team. Melanie Scaife said it returned after a restart; the ticket was solved on 16 Mar 2026 and the record shows no fix.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

The complaints page spun and then showed an empty table for most of the customer service team. Melanie Scaife said it returned after a restart; the ticket was solved on 16 Mar 2026 and the record shows no fix.

Problem: Melanie Scaife reported that the complaints page spun and then showed an empty table for most of the customer service team.

Handling: Olivia Grant asked which browser was used and offered to reproduce the problem. The ticket was solved on 16 Mar 2026 and closed on 20 Mar 2026, but the record does not show a fix.

Watch: Melanie said a restart cleared the problem but it returned, so it may recur.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelchat

First response (min)138

CSAT4

Helpdeskmade from

Trail

created · Melanie Scaife 9 Mar 2026 10:19
Hi, the complaints page isn't loading for our customer service team. It spins for a while and then shows an empty table. Everything else is working fine. Thanks, Melanie
Public reply · Olivia Grant 9 Mar 2026 12:37
Hi Melanie, sorry about that. Which browser are you using, and does it happen for everyone on the team or just a few people? I'll try to reproduce it on my side in the meantime. Thanks, Olivia
Public reply · Melanie Scaife 11 Mar 2026 09:09
It's the usual browser on the desktop, and yes it's most of the team. It cleared after a restart on Monday but came back this morning. Melanie
Status change · Olivia Grant 16 Mar 2026 15:15
Status change · 20 Mar 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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