What happened
What this says
As at Fri 9 Oct 2026Ashok Patel asked which roles two new data starters should have and how a leaver's access would be removed. Olivia Grant recommended the analyst role and asked which trade accounts they need.
Request: Ashok needed admin rights set for two new starters and removal of a leaver through user provisioning. Handling: Olivia confirmed provisioning would remove the leaver's access on the next sync, and suggested the analyst role. First response took 135 minutes. She offered a short call to walk through account numbers. Watch: Ashok still needs the trade account numbers, and the ticket closed without a recorded answer.
Details
Updated 9 Oct 26Trail
- created · Ashok Patel 29 Apr 2026 11:35Hello, we have had two new starters join the data team this month and one leaver, so I need the admin rights sorted. I would like to test on one branch first before we switch the permissions for everyone. Can you confirm which roles the new starters should have, and check that the leaver's access will be removed properly through user provisioning? Ashok
- Public reply · Olivia Grant 29 Apr 2026 13:50Hi Ashok, thanks, that is clear. Yes, the provisioning will remove the leaver's access on the next sync. For the two new starters I suggest the analyst role, and the data admin role stays with you. Could you confirm which trade accounts they should be able to see? Olivia
- Public reply · Ashok Patel 29 Apr 2026 16:24Olivia, which account number is that exactly? I have the accounts by branch rather than by trade account, so I would rather not guess. I will test it on one branch first, then roll it out. Ashok
- Public reply · Olivia Grant 30 Apr 2026 15:07Hi Ashok, the account numbers are the ones in the trade account list in your admin screen. If you export the branch list it should match against that. If it helps, I can set up a short call to walk through it with you. Olivia
- Status change · 5 May 2026 23:59