B-Viz
Olivia Grant

Admin access for new data team members

Ticketclosed

Strensall Merchants logo Strensall Merchants · Admin access for new data team members

Ashok Patel asked which roles two new data starters should have and how a leaver's access would be removed. Olivia Grant recommended the analyst role and asked which trade accounts they need.

Priority high

What happened

What this says

As at Fri 9 Oct 2026

Ashok Patel asked which roles two new data starters should have and how a leaver's access would be removed. Olivia Grant recommended the analyst role and asked which trade accounts they need.

Request: Ashok needed admin rights set for two new starters and removal of a leaver through user provisioning. Handling: Olivia confirmed provisioning would remove the leaver's access on the next sync, and suggested the analyst role. First response took 135 minutes. She offered a short call to walk through account numbers. Watch: Ashok still needs the trade account numbers, and the ticket closed without a recorded answer.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

Details

Updated 9 Oct 26
Priorityhigh
Statusclosed
Categoryaccess_permissions
Channelemail
First response (min)135
CSAT5
Helpdeskmade from

Trail

  1. Ashok Patel
    created · Ashok Patel 29 Apr 2026 11:35
    Hello, we have had two new starters join the data team this month and one leaver, so I need the admin rights sorted. I would like to test on one branch first before we switch the permissions for everyone. Can you confirm which roles the new starters should have, and check that the leaver's access will be removed properly through user provisioning? Ashok
  2. Olivia Grant
    Public reply · Olivia Grant 29 Apr 2026 13:50
    Hi Ashok, thanks, that is clear. Yes, the provisioning will remove the leaver's access on the next sync. For the two new starters I suggest the analyst role, and the data admin role stays with you. Could you confirm which trade accounts they should be able to see? Olivia
  3. Ashok Patel
    Public reply · Ashok Patel 29 Apr 2026 16:24
    Olivia, which account number is that exactly? I have the accounts by branch rather than by trade account, so I would rather not guess. I will test it on one branch first, then roll it out. Ashok
  4. Olivia Grant
    Public reply · Olivia Grant 30 Apr 2026 15:07
    Hi Ashok, the account numbers are the ones in the trade account list in your admin screen. If you export the branch list it should match against that. If it helps, I can set up a short call to walk through it with you. Olivia
  5. Olivia Grant
    Status change · Olivia Grant 1 May 2026 13:25
  6. Status change · 5 May 2026 23:59
Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

What the data covers

DataRecords
Organisations300
People at customers1,880
BG-Demo staff records (in post and leavers)65
Calls2,593
Email threads3,882
Support tickets1,502
Documents1,582
Deals403
Invoices365
Events49
News items147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help

Ask B

B-Viz · read-only