Trade-credit users cannot see orders for their trade accounts

Morning. Quick heads up before I raise this properly: I have changed the branch mapping for the credit team, so could you check it against the list I sent last week? Which account number is that? I will hold off touching anything else until I hear from you. Ashok

Hi, thanks for the help earlier. Following on from what I changed this morning: I have switched on the trade-credit team's access to the orders and deliveries pages, but the team still cannot see the orders for the trade accounts they look after. They can see credit notes and calls, so I think it is a role setting rather than a load problem. I have been through the role list twice and I cannot see which setting is missing. I would like to test it on one branch first before we roll it out to the others, so could you tell me which role needs changing? I have attached a screenshot of the access list for the credit team, which should show what I am looking at. Ashok

Hi Ashok, thanks for the detail and the screenshot. The credit team's role can see the orders and deliveries pages but is not linked to the trade accounts behind them, so this looks like a missing link in the role rather than a load fault. I have corrected the link on our side. Could you test it on the one branch first, as you suggested, and tell me if the orders still do not show? If they do not, send me one trade account number and I will check it straight away. Olivia