What happened
What this says
As at Fri 9 Oct 2026How-to on sharing a dashboard. Sharing is set on the dashboard itself, not in admin. Solved 29 Feb 2024 after Rebecca Ainsworth found the setting.
Problem: Rebecca could not find where to share the schools renewals dashboard, and had looked only in admin.
Handling: Callie Brennan gave the route through the dashboard's Share option and explained that admin controls logins only. Rebecca confirmed sharing worked, and the ticket was marked solved on 29 Feb 2024.
Watch: The evidence does not show whether colleagues logged in and opened the dashboard.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryhow_to
Channelchat
First response (min)286
CSAT5
Helpdeskmade from
Trail
- created · Rebecca Ainsworth 26 Feb 2024 12:55Hi, quick one. I want to share the schools renewals dashboard with the rest of the team, but I can't see where to set who gets access. I've been through the admin area and I can only see my own user. Is it in admin, or in the dashboard itself? Thanks
- Public reply · Callie Brennan 26 Feb 2024 17:41Hi Rebecca, Sharing is set on the dashboard itself, not in admin. Here is the route: - Open the dashboard and choose Share. - Add the people or groups you want. - Choose view or edit. For the wider team, view is probably the right choice. Admin only controls who can log in, so if your colleagues already have a login, that part is done. Can you try that and tell me what you see? Thanks, Callie
- Public reply · Rebecca Ainsworth 27 Feb 2024 15:13Thanks Callie. Found it on the dashboard. I had been looking in the wrong place, which is on me. Everyone is shared now. I'll leave this with you until the team has logged in and seen it. Rebecca
- Public reply · Callie Brennan 29 Feb 2024 12:30Hi Rebecca, Glad that is sorted. I have marked it solved, as the sharing is working. If anyone on the team can't open the dashboard after they log in, reply here and I'll pick it up. Thanks, Callie
- Status change · 4 Mar 2024 23:59
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