Bug

Ticketclosed

Email sync stopped, leaving the brain with no messages after a few days. Olivia identified expiring email connector credentials as the cause and committed to refreshing the connection.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Email sync stopped, leaving the brain with no messages after a few days. Olivia identified expiring email connector credentials as the cause and committed to refreshing the connection.

Problem: recent emails stopped syncing, leaving the brain with stale data. Handling: Olivia identified the root cause as expiring email connector credentials within 32 minutes and committed to refresh the connection; this prevented silent data loss. Watch: proactive monitoring of connector credential expiry could prevent similar incidents for other customers.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelemail

First response (min)32

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Trail

Internal note · Olivia Grant 21 Jan 2026 10:48
Customer reported email connector not syncing recent messages. Checking logs.
created · Stephanie Lowes 21 Jan 2026 14:38
Hi, we've noticed that recent emails aren't showing up in the brain. The last email we can see is from a few days ago, but I'm sending and receiving messages every day. The email connector seems to have stopped picking up new messages. Can you check what's happening? Thanks, Stephanie
Public reply · Olivia Grant 21 Jan 2026 15:10
Hi Stephanie, I've found the issue. Your email connector credentials are expiring soon. That's why recent messages aren't syncing. I'm working with our team to refresh the connection. I'll have this sorted within a couple of hours. Olivia
Status change · Olivia Grant 10 Feb 2026 12:22
Status change · 14 Feb 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help