Dashboard queries running slowly

Ticketpending

Thackwray Logistics · Dashboard queries running slowly

Dashboard pages were taking 30 seconds or more to load with no errors. Olivia Grant asked which dashboard, date range and record volume were involved, and the ticket is pending.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Dashboard pages were taking 30 seconds or more to load with no errors. Olivia Grant asked which dashboard, date range and record volume were involved, and the ticket is pending.

Problem: Josh Pearce reported on 7 Oct 2026 that dashboard queries had become much slower over a couple of weeks, with some pages taking 30 seconds or more and no errors.

Handling: Olivia Grant replied at 17:28 and asked which dashboard was slowest, the date range, the rough record count, and whether new data sources or more concurrent users had been added. The first response was logged at 293 minutes.

Watch: The ticket status is pending and the record does not show Josh's answers, so the cause is not yet known. Slower queries alongside more data or users could mean rising use rather than a fault.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statuspending

Categoryperformance

Channelchat

First response (min)293

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created · Josh Pearce 7 Oct 2026 12:35
Our team has noticed that dashboard queries are running much slower than they were a couple weeks ago. Some pages are taking 30 seconds or more to load. No errors, just slow. Is there anything on your end we should know about?
Public reply · Olivia Grant 7 Oct 2026 17:28
Hi Josh, thanks for letting us know. Performance varies depending on the query and how much data you're working with. To help me dig into this, can you tell me which dashboard is slowest, what date range you're querying, and roughly how many records are you filtering? Also, has anything changed on your end: new data sources connected, or more users running queries at the same time? Thanks, Olivia

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help