Data not refreshing overnight

Ticketpending

Brinkerhof Distributie · Data not refreshing overnight

The nightly refresh did not finish, leaving Brinkerhof Distributie data two days old and blocking account managers. It was escalated to Ewan Pryce and is still pending in the record.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

The nightly refresh did not finish, leaving Brinkerhof Distributie data two days old and blocking account managers. It was escalated to Ewan Pryce and is still pending in the record.

Problem: Bas Kuijpers reported that the overnight refresh did not complete, so the data was two days behind and blocking account managers.

Handling: Olivia Grant replied 53 minutes after the ticket opened and asked for error details. She found the refresh job had completed but the freshness query returned a stale timestamp, suspected a connector that stopped mid-sync, and escalated to Ewan Pryce.

Watch: The evidence does not show Brinkerhof Distributie's tier, so the first response time is not judged. The customer's 13:39 comment is timed before the 14:02 creation time, so the record times do not agree.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statuspending

Categorydata_freshness

Channelemail

First response (min)53

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Trail

Public reply · Bas Kuijpers 9 Oct 2026 13:39
The overnight refresh didn't complete this morning. Data is now two days behind. This is blocking the account managers from doing their work. Need this sorted urgently. Bas
created · Bas Kuijpers 9 Oct 2026 14:02
Hi, I'm checking the data and it's stale, records are from two days ago. The nightly refresh should have completed yesterday morning but it looks like it didn't finish. Our account managers need today's data to do their jobs properly. Can you check what's happening with the refresh? Bas
Public reply · Olivia Grant 9 Oct 2026 14:55
Hi Bas, got it. Can you tell me if you're seeing an error message in the refresh logs, or is it just that the data timestamp hasn't moved? That helps me know where to look. I'll check our end too. Olivia
Internal note · Olivia Grant 9 Oct 2026 15:40
Checked platform logs, refresh job completed but data freshness query returning stale timestamp. Connector may have stopped mid-sync. Escalating to Ewan.

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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