Lucas Goossens
Person
Maelbeek Assurances · user
Day-to-day user at Maelbeek Assurances in Brussels, not an admin. He asks 12% of the organisation's questions over the last 90 days and has raised two tickets, on incomplete search results and duplicate complaint records.
Who they are
Insight
As at Fri 9 Oct 2026Day-to-day user at Maelbeek Assurances in Brussels, not an admin. He asks 12% of the organisation's questions over the last 90 days and has raised two tickets, on incomplete search results and duplicate complaint records.
Role: Client Services Manager and platform user since 6 Feb 2026. He was trained on 5 Mar 2026 and wants client history and renewal status quickly during client calls.
Influence: a heavy, steady user, not a buyer. The evidence shows no deals or email threads for him. His share of questions is 13% over the last 12 months and 12% over the last 90 days, so he matters for the value case but is not a single point of failure.
Watch: he depends on overnight refresh and has raised two data quality tickets. The 21 Apr 2026 search ticket was resolved on 5 May 2026. The 7 Aug 2026 duplicates ticket had a slow first response and took 17 days. Further slips could erode his confidence.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Maelbeek Assurances | Client Services Manager | user | lucas.goossens@maelbeek.example |
Activity
- Upcoming
- 19 Nov 2026upcoming eventBG-Demo webinar
+41 - Held
- 7 Aug 2026ticketDuplicate complaint records
- 16 Jul 2026eventBG-Demo webinar
+53 - 21 Apr 2026ticketMissing data in search results
- 5 Mar 2026callMaelbeek Assurances / BG-Demo – Training
- 15 Jan 2026eventBG-Demo webinar
+43 - 27 Oct 2025callMaelbeek Assurances / BG-Demo – Demo
+2