Dawn Spowage

Person

Dawn Spowage is Head of Customer Service at Cossall Wholesale and the CRM champion. On the one call on record she wanted one reconciled answer, but asked to start with her own team rather than forty users.

made from

Who they are

Insight

As at Fri 9 Oct 2026

Dawn Spowage is Head of Customer Service at Cossall Wholesale and the CRM champion. On the one call on record she wanted one reconciled answer, but asked to start with her own team rather than forty users.

Role: CRM contact at Cossall Wholesale, Head of Customer Service in Nottingham, with the CRM role of champion. The record shows one call, no email threads, no tickets and one deal.

Influence: on the 10 Sep 2024 discovery call she described checking four systems per customer query and pushed back on forty users. Raj Bhogal raised price and budget, so the evidence does not show who holds final sign-off.

Watch: the record is thin and stops at 2024. It does not show whether the 18 Oct 2024 meeting was held or what became of the deal. Confirm current status before the next conversation.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

CRM records

Organisation	Title	Role	Email
Cossall Wholesale	Head of Customer Service	champion	dawn.spowage@cossall.example

CRMmade from

Activity

18 Sep 2025eventBG-Demo webinar Alice Brewer, Jodie Sims, Robin Hatherell, Katie Halsall, Doug Fairweather, Hugh Firth, Heather Gillespie, Lindsey Ward, Helen Varley, Lee Garside, Paula Rennie, Kristin Lindahl, Rakesh Solanki, Asif Nuttall, Simon Ashworth, Charles Braithwaite, Douglas Entwistle, Niamh Fahy, Jenny Trethewey, Sofie Bech, Samina Akram, Dawn Spowage, Terence Bradley, Fiona Fairclough, Ian Dobson, Jonas Albrecht, Mark Dodds, Joost van der Linden+25
10 Sep 2024callCossall Wholesale / BG-Demo – Discovery Tom Ashdown, Dawn Spowage, Raj Bhogal
31 Jul 2024dealCossall Wholesale – New Tom Ashdown, Dawn Spowage

CRMmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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