Who they are
Insight
As at Fri 9 Oct 2026Marisol Ybarra is Assunpink Software's platform admin and its heaviest question-asker, with 14% of the organisation's questions over 12 months. She is engaged but sceptical about trust in the data, and adoption among colleagues is low.
Role: Support Operations Manager in New York, CRM role admin, with an admin platform account created 5 Jun 2026. She attended the 6 Jul 2026 training and raised both tickets.
Influence: She asked 188 of 1430 questions (13%) in the last 90 days, so she is a key-person risk. She told the trainer that colleagues return to the spreadsheet because they do not trust the answers yet. The evidence does not show whether she holds budget authority.
Watch: A stale pinned page and an unresolved stopped-sync ticket were raised in training. She did not reply to the two event invitations on record. Hamza Akhtar is to check the connector log and report whose side the fault was.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Assunpink Software | Support Operations Manager | admin | marisol.ybarra@assunpink.example |
Activity
- 22 Sep 2026eventRevenue leaders roundtable
+55
- 14 Sep 2026email threadInvitation: Revenue leaders roundtable, London
- 17 Aug 2026ticketHow do we see tickets next to usage?
- 16 Jul 2026eventBG-Demo webinar
+53
- 12 Jul 2026email threadInvitation to our July webinar
- 6 Jul 2026ticketAdding our team to the workspace
- 6 Jul 2026callAssunpink Software / BG-Demo – Training