Who they are
Insight
As at Fri 9 Oct 2026Ian Fairclough is a Client Services Manager at Quaystead Marine Services and a regular, non-admin Starter user. He was positive in training and support, and his team's use is growing. He is not shown as a buyer or signer.
Role: Ian is a Client Services Manager in Southampton, recorded in the CRM as a user. His platform account was created on 8 Jan 2025 and is not an admin. He liked seeing contracts and tickets in one place at the 13 Feb 2025 training.
Influence: He drives day-to-day use for his team. In a support ticket he asked how to add a colleague to view dashboards the team had built. Emma Haworth is the admin, and the evidence does not show who signs.
Watch: User count is rising towards the 15-user Starter soft limit, an early Growth upsell signal. The 24 Feb 2026 roundtable invitation drew no reply, and it may not suit his role.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Quaystead Marine Services | Client Services Manager | user | ian.fairclough@quaystead.example |
Activity
- 24 Feb 2026eventRevenue leaders roundtable
+54
- 15 Feb 2026email threadRevenue leaders roundtable
- 23 Sep 2025eventRevenue leaders roundtable
+46
- 27 Jun 2025email threadSupport follow-up
- 26 Jun 2025ticketHow do I add a colleague to the brain?
- 19 Jun 2025eventBG-Demo webinar
+32
- 13 Feb 2025callQuaystead Marine Services / BG-Demo – Training
- 26 Sep 2024callQuaystead Marine Services / BG-Demo – Demo
+2