Who they are
Insight
As at Fri 9 Oct 2026Matthew Grice was Ardenmore's daily user and champion, a Client Relationship Manager in Birmingham. He asked 14% of the organisation's questions in both windows. His platform user was deactivated on 29 Aug 2025, and Ardenmore is no longer using the brain.
Role: Client Relationship Manager and non-admin user, created on the platform on 12 Sep 2023. He volunteered to own briefing pages at the 26 Jun 2023 demo and raised most of the connector and performance tickets.
Influence: A working champion rather than the signer. In the 13 Oct 2023 training call he said his director had twice asked whether the brain is worth the money. The person who signs off spend had not yet joined a call.
Watch: His user was deactivated on 29 Aug 2025. The 29 Oct 2025 email says Ardenmore is no longer using the brain. He is a possible route to a win-back conversation, but the evidence shows no reply to any invitation.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Ardenmore Pension Administration | Client Relationship Manager | user | matthew.grice@ardenmore.example |
Activity
- 20 Nov 2025eventBG-Demo webinar
+41
- 29 Oct 2025email threadWebinar invitation, Thursday 20 November 2025
- 17 Apr 2025eventBG-Demo webinar
+32
- 2 Apr 2025email threadInvitation: BG-Demo webinar on 17 Apr 2025
- 27 Mar 2025ticketResponse times very slow
- 25 Feb 2025eventRevenue leaders roundtable
+33
- 20 Feb 2025eventBG-Demo webinar
+30
- 30 Jan 2025email threadInvitation: BG-Demo webinar on 20 Feb 2025
- 20 Aug 2024ticketDuplicate client records in search results
- 12 Jul 2024ticketDashboard column labels cut off
- 22 Mar 2024ticketSlow query performance
- 15 Feb 2024ticketCRM connector not syncing new data
- 19 Oct 2023callArdenmore Pension Administration / BG-Demo – Training
- 16 Oct 2023email threadTraining session for the client relationship team
- 13 Oct 2023callArdenmore Pension Administration / BG-Demo – Training
- 26 Sep 2023email threadFollowing up on your support ticket
- 25 Sep 2023ticketHR connector stopped loading
- 27 Jun 2023email threadFollowing up on the demo
+1
- 26 Jun 2023callArdenmore Pension Administration / BG-Demo – Demo
+1