Who they are
Insight
As at Fri 9 Oct 2026Lee Hathaway is a platform admin and the most active ticket raiser at Brimscombe Energy. He drove team onboarding and has repeatedly reported data quality and sync problems. The evidence does not show who signs commercial terms.
Role: Key Account Manager, Corporate, in Gloucester, with a CRM role of user and a platform account created on 10 Jan 2025 with admin rights. He joined training on 7 Apr 2025 and later asked to add 30 colleagues.
Influence: He acts as a champion for adoption. He said the cross-team view was useful. A ticket read calls him a decision-maker, but the evidence does not show who approves spend or renewal.
Watch: His tickets cover duplicates after CRM merges, stale dashboards, invoice dates and an expired connector token. The 5 May 2026 ticket was marked critical for his team, and the record does not show the sync resuming. His invitations to the July 2025 webinar and the 11 Jun 2026 Customer Day show no reply.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Brimscombe Energy | Key Account Manager, Corporate | user | lee.hathaway@brimscombe.example |
Activity
- 28 Aug 2026ticketMissing data in customer contact records
- 11 Jun 2026eventBG-Demo Customer Day London
+116
- 26 May 2026email threadInvitation: BG-Demo Customer Day London
- 5 May 2026ticketConnector sync stopped
- 14 Apr 2026ticketBrain data not refreshing
- 20 Mar 2026ticketInvoice date discrepancy in bills indexed
- 5 Jan 2026ticketDuplicate customer records
- 17 Jul 2025eventBG-Demo webinar
+28
- 27 Jun 2025ticketAccess to customer account dashboards
- 23 Jun 2025email threadInvitation: BG-Demo customer webinar in July
- 30 Apr 2025ticketSearch returning blank results
- 14 Apr 2025ticketBringing the corporate account team onto the brain
- 9 Apr 2025ticketUser unable to see data after login
- 7 Apr 2025callBrimscombe Energy / BG-Demo – Training
- 2 Apr 2025ticketGetting started with the brain
- 1 Apr 2025email threadTraining session for the key account team