Imran Hussain
Person
Harcastle Environmental · admin
Imran Hussain is Harcastle's Data and Systems Manager and its admin. He owns the connectors and data quality, tests every source before switching it on, and asks 18% of the organisation's questions over the last 12 months. He does not hold budget.
Who they are
Insight
As at Fri 9 Oct 2026Imran Hussain is Harcastle's Data and Systems Manager and its admin. He owns the connectors and data quality, tests every source before switching it on, and asks 18% of the organisation's questions over the last 12 months. He does not hold budget.
Role: Imran runs the routing, helpdesk and finance connectors and the customer id mapping. He has been a platform admin since 11 Apr 2025 and raises most tickets.
Influence: technical gatekeeper. He holds back rollout until he trusts the data, and he asks about connector headroom. Budget sits with Andrew Sugden, the CFO, and the 6 Mar 2026 QBR read says only Imran understands how finance credits are coded.
Watch: key-person risk. He asked 2378 of 12987 questions over the last 12 months and 734 of 5626 over the last 90 days. Connector headroom and extra users need Lewis Kerr's commercial route. The evidence does not show his view on value or price.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Harcastle Environmental | Data and Systems Manager | admin | imran.hussain@harcastle.example |
Activity
- 7 Sep 2026ticketHelpdesk connector stopped syncing data
- 27 Aug 2026ticketNew users unable to access brain - access denied error
- 18 Jun 2026eventBG-Demo webinar
+38 - 3 Jun 2026email threadFollow-up from the QBR and next steps
+1 - 2 Jun 2026email threadMatching rule for duplicate customer records
- 2 Jun 2026callHarcastle Environmental / BG-Demo – QBR+1
- 1 Jun 2026ticketTesting duplicate customer deduplication
- 26 May 2026ticketDuplicate customer records after Tolmere data load
- 26 May 2026eventRevenue leaders roundtable
+54 - 24 May 2026email threadInvitation to the BG-Demo webinar on 18 Jun 2026
- 22 May 2026ticketDuplicate customer records, Tolmere integration follow-up
- 19 May 2026ticketDuplicate customer records after Tolmere data load
- 15 May 2026email threadInvitation: Revenue leaders roundtable in London
- 28 Apr 2026callHarcastle Environmental / BG-Demo – Kickoff
+2 - 6 Mar 2026email threadFollow-up from our QBR
- 5 Mar 2026callHarcastle Environmental / BG-Demo – QBR
- 13 Jan 2026ticketHelpdesk connector stopped syncing
- 27 Nov 2025email threadFollow-up from the QBR+1
- 26 Nov 2025callHarcastle Environmental / BG-Demo – QBR+1
- 23 Sep 2025ticketDisplay issue with dashboard chart refresh
- 4 Sep 2025ticketDuplicate customer records in search results
- 3 Sep 2025email threadFollow-up from the QBR
+2 - 2 Sep 2025callHarcastle Environmental / BG-Demo – QBR+2
- 2 Jun 2025callHarcastle Environmental / BG-Demo – Training
- 2 Jun 2025callHarcastle Environmental / BG-Demo – Training
- 27 May 2025callHarcastle Environmental / BG-Demo – Onboarding
- 22 May 2025ticketAccount managers locked out: permission denied errors
- 21 May 2025callHarcastle Environmental / BG-Demo – Onboarding
- 16 May 2025email threadOnboarding session: connector walkthrough
- 16 May 2025email threadOnboarding: connector checks and follow-up session
- 14 May 2025callHarcastle Environmental / BG-Demo – Onboarding
- 12 May 2025ticketHow do I set up filtering by depot in dashboards?
- 9 May 2025email threadNext onboarding session and what to prepare
- 6 May 2025callHarcastle Environmental / BG-Demo – Onboarding
- 1 May 2025email threadOnboarding sessions: getting a date in the diary
- 1 May 2025callHarcastle Environmental / BG-Demo – Onboarding
- 24 Apr 2025email threadConnector testing session: arranging the next onboarding slot
- 24 Apr 2025callHarcastle Environmental / BG-Demo – Onboarding
- 14 Apr 2025email threadOnboarding sessions: getting a time in the diary
- 28 Jan 2025email threadFollow-up from the demo on your own data
+1 - 27 Jan 2025callHarcastle Environmental / BG-Demo – Demo+1